What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
Up
1
Since last award
84 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 89%
- Negotiation and Contract:
- 84%
- Conflict Resolution:
- 89%
- Strategy & Innovation:
- 87%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
File Transfer
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Translation missing: en.product_page.ratings.score 8.9
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Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
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Digital Workplace
Translation missing: en.product_page.ratings.score 8.7
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Microsoft Teams Reviews
Allison F.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2025
Intuitive and easy to use
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It has many features combined like instant messaging, video and audio conferencing, and a calendar.
What is your favorite aspect of this product?
I like the instant messaging platform and emojis.
What do you dislike most about this product?
I think the notifications tab needs to become more consistent.
What recommendations would you give to someone considering this product?
I would say to try it out and see if it is a good fit for their organization.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Includes Product Enhancements
Luigi S.
- Role: Finance
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Jul 2025
Unified Workspace.Collaboration and Communication.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
This is the most powerful and reliable collaboration and communication tool that I have been using for the last 5 years. I highly like the how this tool integrates chat, video conferencing, file sharing, and collaborative tools all-in-one unified workspace. Teams supports high-quality video and audio calls for meetings, interviews, and conferences.
What is your favorite aspect of this product?
I like that I can schedule and host meetings with internal and external participants. Features like screen sharing, meeting recordings, and live captions make virtual collaboration easier. Teams integrates seamlessly with other tools like OneDrive and SharePoint for cloud storage, making file sharing and collaboration straightforward.
What do you dislike most about this product?
It's a great tool for task and project management especially because it seamless integrates with To-Do task management tool that helps us to manage individual tasks and sync them with teams.
What recommendations would you give to someone considering this product?
It's a top-notch and game-changing solution that helps with team collaboration and communication.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
Vikash K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2025
Best meeting and collabration tool
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
The no of feature available in teams and it's integration with the products of the microsoft is making it outstand.
What is your favorite aspect of this product?
The favorate aspect of the product is it's capabilities to interact with multiple softwares.
What do you dislike most about this product?
The product is little over complicated in terms of lot of things are encapsulated under a single unit.
What recommendations would you give to someone considering this product?
The best overall meeting and collabration tool having top notch features.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
