What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
Up
1
Since last award
84 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 90%
- Negotiation and Contract:
- 84%
- Conflict Resolution:
- 89%
- Strategy & Innovation:
- 87%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
File Transfer
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Translation missing: en.product_page.ratings.score 8.9
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Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
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Digital Workplace
Translation missing: en.product_page.ratings.score 8.7
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Microsoft Teams Reviews
Umran M.
- Role: Information Technology
- Industry: Banking
- Involvement: End User of Application
Submitted Jul 2025
Unified communicator for MS office and business.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
clean and professional, ease of use and familiarity, especially with mainstream adoption of MS office throughout the corporate landscape.
What is your favorite aspect of this product?
MS Office integration and application compatibility. logical hierarchy, Chat engine for 1 to 1 and team collaboration. Quick video / voice call collaboration. Pinned access to different teams and channels, integrated calendar to schedule and view virtual meetings. Accessing shared files via the search feature works great and saves time. .
What do you dislike most about this product?
Performance can be problematic at times, with clear lag in video calls. Integration with other vendor applications is limited
What recommendations would you give to someone considering this product?
If you are comfortable with MS Office Suite and want something familiar and intuitive for Team collaboration and communication, then this is your product, What are you waiting for?
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Continually Improving Product
Abhishek S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2025
All-in-one chat, meetings, and collaboration.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Tight integration with Microsoft 365 apps. Strong enterprise security and compliance features. Combines video meetings, team chats, file sharing, and app integrations in a single platform.
What is your favorite aspect of this product?
Reduces app switching if you are already in the Microsoft ecosystem.
What do you dislike most about this product?
Heavy on system resources, especially during video calls.
What recommendations would you give to someone considering this product?
Go for it. It is Ideal for teams already using Microsoft 365 or needing secure collaboration.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Avinash K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2025
Chat and collaborate with your team in one place.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Combines chat, video meetings, file sharing, and app integrations under one platform. Deep integration with Microsoft 365 apps (Outlook, Word, Excel, SharePoint). Allows scheduled and instant meetings with recording, transcripts, and screen sharing.
What is your favorite aspect of this product?
Seamless integration with Microsoft Office tools
What do you dislike most about this product?
Can feel cluttered and slow with heavy channels and chat histories.
What recommendations would you give to someone considering this product?
If your team already uses Microsoft 365 and wants an all-in-one collaboration tool for chat, meetings, and document sharing, Teams is a natural fit.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Inspires Innovation
