What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Microsoft Teams.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Respectful
- Enables Productivity
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
File Transfer
Audio Controls
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Translation missing: en.product_page.ratings.score 8.9
View Microsoft Teams in this category (opens in a new tab)
Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Translation missing: en.product_page.ratings.score 8.8
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Rebecca S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Great for both internal and external communication
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Some of the video effects are cool. And the ease of use with our whole Microsoft Suite.
What is your favorite aspect of this product?
The avatars...no, the ability to integrate with Gong for our AI recap is probably my new favorite thing.
What do you dislike most about this product?
It can be glitchy. Sometimes it doesn't ring when you are calling a team member. Occasionally it will kick you out of a meeting for what seems to be no reason. It doesn't happen too often, but not fun when it does.
What recommendations would you give to someone considering this product?
Use all of the integrations to the best of your ability.
Pros
- Caring
- Helps Innovate
- Continually Improving Product
- Reliable
Frank B.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2024
Good Product it does it's job.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
The product works well, and of course will behave with the other MS product lines.
What is your favorite aspect of this product?
It works, no issues setup meeting or problems with adding or taking users during or before a meeting.
What do you dislike most about this product?
I was not really happy with MS Support it took me several calls to get the right support person to address my issues.
What recommendations would you give to someone considering this product?
I recommend the following to all end-users and companies, always trial the package for 30 plus days to make sure it meets your needs. If you are replacing another vendor, create a list of what you like and what you don't like about your current product.
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Continually Improving Product
Joshua F.
- Role: Operations
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Mar 2024
Love Microsoft Products; Teams however is not it
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Its More hardware based
What is your favorite aspect of this product?
THat it integrates with 365
What do you dislike most about this product?
THe amount of resources it uses
What recommendations would you give to someone considering this product?
Get a Lot of Memory and add an additional five minutes for any attendees to join
Pros
- Altruistic
- Generous Negotitation
- Transparent
- Friendly Negotiation
Cons
- Less Effective Service
- Inhibits Innovation
- Less Efficient Service
