What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
Up
1
Since last award
84 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 89%
- Negotiation and Contract:
- 84%
- Conflict Resolution:
- 89%
- Strategy & Innovation:
- 87%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
File Transfer
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Translation missing: en.product_page.ratings.score 8.9
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Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
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Digital Workplace
Translation missing: en.product_page.ratings.score 8.7
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Microsoft Teams Reviews
Avinash K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2025
Chat and collaborate with your team in one place.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Combines chat, video meetings, file sharing, and app integrations under one platform. Deep integration with Microsoft 365 apps (Outlook, Word, Excel, SharePoint). Allows scheduled and instant meetings with recording, transcripts, and screen sharing.
What is your favorite aspect of this product?
Seamless integration with Microsoft Office tools
What do you dislike most about this product?
Can feel cluttered and slow with heavy channels and chat histories.
What recommendations would you give to someone considering this product?
If your team already uses Microsoft 365 and wants an all-in-one collaboration tool for chat, meetings, and document sharing, Teams is a natural fit.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Inspires Innovation
Sudarshan D.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2025
My Go-To Tool for Team Communication
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It bridges the gap between formal meetings and casual team chats better than anyone else which makes it different from other similar products.
What is your favorite aspect of this product?
My favorite aspect of this product its organized and clutter-free interface keeps my work conversations and files neatly in one place.
What do you dislike most about this product?
There is nothing I dislike about this product.
What recommendations would you give to someone considering this product?
Go for it if you want a single and reliable tool for chats and meetings for both formal and informal situations.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sourabh B.
- Role: Information Technology
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2025
Microsoft is always the best in terms of product
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Easy to administer and use the product. Very efficient and give alot of options in terms on integration with other tools
What is your favorite aspect of this product?
Screensharing, instant messaging, app integration etc etc
What do you dislike most about this product?
Don't have anything to dislike
What recommendations would you give to someone considering this product?
It might cost little extra than other solution but very efficient for the employees
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
