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Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Google Chat
8.7 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

3% Negative
4% Neutral
93% Positive

Pros

  • Caring
  • Fair
  • Acts with Integrity
  • Reliable

Feature Ratings

Average 83

Instant Messaging

87

Notifications

84

File Sharing Collaboration

83

Search

83

Document Collaboration

81

Integration With Productivity Tools

81

Cross Platform Support

80

Granular Access Management

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

82

Ease of IT Administration

82

Quality of Features

81

Availability and Quality of Training

80

Ease of Data Integration

80

Product Strategy and Rate of Improvement

79

Ease of Customization

79

Breadth of Features

78

Vendor Support

78

Google Chat Reviews

Sherman L.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Web-based solution for participants.

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

The home office will function even more effectively once video conferencing can easily take the place of the phone. There are clear benefits to simply sharing your screen, working on a project with others, and boosting productivity. The user interface is also very simple to use. The product lacks a number of additional specialized capabilities due to its simplicity.

What is your favorite aspect of this product?

A fantastic product that seamlessly integrates with the complete Google product line is google chat. Copying and pasting text from chat into a word document is simple. It's user-friendly, has a mobile app for use, and allows you to utilize chat either inside of Gmail or as a "pop out," allowing you to minimize (but not completely dismiss!) the email page while using the chat box.

What do you dislike most about this product?

The search function could be a little more user-friendly, in my opinion. Finding a certain term or topic requires you to recall the person you were speaking with, and since many of our communications cross over with other people or channels, it takes longer than it should discover.

What recommendations would you give to someone considering this product?

I appreciate how simple it is to look for a contact in the conversation. Additionally, it allows me to make reminders, which helps me keep track of all I need to get done each day. The messaging service is dependable and extremely safe. It enables easy communication among all of us who have Gmail accounts.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Sharmeen S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Google Chat-connecting people

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

Google Chat is organized into rooms, similar to channels in Slack. Enter one of these rooms, and you'll notice that the focus is on threads. Slack offers threads, but they're optional. Chat puts every conversation into a thread, and users can decide which conversations to subscribe to. The idea is that everyone only sees information that's relevant to them, but it might be an adjustment if you're used to a more traditional chat room.

What is your favorite aspect of this product?

When you want to talk to someone specific, you'll send them a direct message in a private, message-focused conversation. No threads here—these conversations work the way Hangouts always have, and for now still show up in the Gmail sidebar. In rooms, though, the focus on conversations changes the way you chat a bit. If you want to share something new—an idea you've been thinking about, a document you just completed, a video you came across this morning—you open the chat room you want, click the New thread button on the bottom center, and post your new message. But if you just came up with the solution to a problem your team was discussing yes

What do you dislike most about this product?

There is nothing which I don't like. Google Chat brings conversations with the most recent threads to the bottom of your chat list. Whenever you open a room, you'll see the conversations with the most recent replies first—so if someone started a new conversation 10 minutes ago and someone else replied to a week-old conversation 5 minutes ago, you'll see them both.

What recommendations would you give to someone considering this product?

I would recommend all to use this as it is great platform for proffessionals to use. Mentioning people in your message works like Google Docs comments and Slack: type an @ followed by the name of the person you want to mention. Chat will start filtering through the names of people in your company, with those in this room on the top and others you could invite on the bottom. Press Enter to select the person you want.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rihab A.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Digital-first tool to collaborate with one another

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

Teams and departments have their own workspaces, and a common set of shared channels and communication, in particular during major events, is facilitated by bringing teams into Google Chat through multi-channel accounts

What is your favorite aspect of this product?

It has read state synchronization like for instance when I read something on my phone, my in sync laptop will know about it and automatically mark those messages as read

What do you dislike most about this product?

The only minor glitch is when I click on an image in Google Chat it opens full screen which can be a little annoying

What recommendations would you give to someone considering this product?

It has given us the flexibility to be more nimble in how we collaborate and get work done which is a key advantage in today's rapidly changing workplace

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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