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Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Chat
8.8 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

Down 1
Since last award

95 Plan to Renew

Up 1
Since last award

84 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
92%
Conflict Resolution:
94%
Strategy & Innovation:
91%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

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2% Negative
4% Neutral
94% Positive

Pros

  • Efficient Service
  • Fair
  • Acts with Integrity
  • Reliable

Feature Ratings

Average 83

Instant Messaging

86

Notifications

83

File Sharing Collaboration

82

Search

82

Document Collaboration

81

Integration With Productivity Tools

80

Granular Access Management

80

Cross Platform Support

79

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Usability and Intuitiveness

83

Business Value Created

82

Ease of IT Administration

82

Quality of Features

81

Ease of Data Integration

80

Availability and Quality of Training

80

Ease of Customization

80

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Google Chat Reviews

Amal D.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Ideal for volunteer coordination

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Google chat’s spaces organize volunteers better than trello’s comments, with a flow that rallies the team. It’s my call-to-action for community work.

What is your favorite aspect of this product?

I can set up a space for “fundraiser,” assigning tasks like “print posters.” The google forms integration collects volunteer sign-ups in the chat. The threaded replies keep task discussions clear.

What do you dislike most about this product?

No native time tracking for volunteer hours, needing external apps.

What recommendations would you give to someone considering this product?

For volunteer groups, chat’s spaces drive action.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Efficient Service

Cons

  • Leverages Incumbent Status

Abhilash B.

  • Role: Human Resources
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Top notch UI experience

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

I believe UI experience is more amazing comparison to other platforms.

What is your favorite aspect of this product?

AI feature they recently use to summarise the whole conversation.

What do you dislike most about this product?

They use to have feature which put G-chat on the window. I guess getting it back will surely take less time to click on Chat option whenever is required.

What recommendations would you give to someone considering this product?

If you're an end user it given more vibrant options then the other tools in market.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Prasad T.

  • Role: Consultant
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2025

Efficient, User-Friendly, and Exceeds Expectation

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Google Chat stands out for its seamless integration with Google Workspace, threaded conversations, smart AI features, strong security, and support for automation through bots and Apps Script—making it a powerful tool for efficient team collaboration..

What is your favorite aspect of this product?

My favorite aspect of Google Chat is its seamless integration with Google Workspace. Being able to collaborate in real time—sharing Docs, Sheets, Calendar events, and Meet links directly within chats—makes communication and productivity feel effortless and well-connected.

What do you dislike most about this product?

The main drawback of Google Chat is its limited functionality compared to some competitors, especially in terms of customization and third-party app integrations. While it's great within the Google ecosystem, users who rely heavily on tools outside of Google Workspace might find it less flexible.

What recommendations would you give to someone considering this product?

If you're considering Google Chat, it's best used with Google Workspace for full integration. Take advantage of Spaces for organized collaboration, explore automation with bots, and test it across devices. Just be aware it may have fewer customization options than some competitors.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

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