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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
Down
1
Since last award
95 Plan to Renew
Up
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 92%
- Conflict Resolution:
- 94%
- Strategy & Innovation:
- 91%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Efficient Service
- Fair
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews
Amal D.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Jul 2025
Ideal for volunteer coordination
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google chat’s spaces organize volunteers better than trello’s comments, with a flow that rallies the team. It’s my call-to-action for community work.
What is your favorite aspect of this product?
I can set up a space for “fundraiser,” assigning tasks like “print posters.” The google forms integration collects volunteer sign-ups in the chat. The threaded replies keep task discussions clear.
What do you dislike most about this product?
No native time tracking for volunteer hours, needing external apps.
What recommendations would you give to someone considering this product?
For volunteer groups, chat’s spaces drive action.
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Efficient Service
Cons
- Leverages Incumbent Status

Abhilash B.
- Role: Human Resources
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Jul 2025
Top notch UI experience
Likeliness to Recommend
What differentiates Google Chat from other similar products?
I believe UI experience is more amazing comparison to other platforms.
What is your favorite aspect of this product?
AI feature they recently use to summarise the whole conversation.
What do you dislike most about this product?
They use to have feature which put G-chat on the window. I guess getting it back will surely take less time to click on Chat option whenever is required.
What recommendations would you give to someone considering this product?
If you're an end user it given more vibrant options then the other tools in market.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Prasad T.
- Role: Consultant
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2025
Efficient, User-Friendly, and Exceeds Expectation
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat stands out for its seamless integration with Google Workspace, threaded conversations, smart AI features, strong security, and support for automation through bots and Apps Script—making it a powerful tool for efficient team collaboration..
What is your favorite aspect of this product?
My favorite aspect of Google Chat is its seamless integration with Google Workspace. Being able to collaborate in real time—sharing Docs, Sheets, Calendar events, and Meet links directly within chats—makes communication and productivity feel effortless and well-connected.
What do you dislike most about this product?
The main drawback of Google Chat is its limited functionality compared to some competitors, especially in terms of customization and third-party app integrations. While it's great within the Google ecosystem, users who rely heavily on tools outside of Google Workspace might find it less flexible.
What recommendations would you give to someone considering this product?
If you're considering Google Chat, it's best used with Google Workspace for full integration. Take advantage of Spaces for organized collaboration, explore automation with bots, and test it across devices. Just be aware it may have fewer customization options than some competitors.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service