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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Get AssistanceGoogle Chat Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Google Chat.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 92%
- Conflict Resolution:
- 94%
- Strategy & Innovation:
- 91%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Efficient Service
- Fair
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Voice and Video Collaboration
Notifications
Screen Sharing
File Sharing Collaboration
Task Management
Search
Document Collaboration
Granular Access Management
Integration With Productivity Tools
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews
Ifeoma O.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2025
Simple, But Lacks Power
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Tight integration with Google Workspace apps
What is your favorite aspect of this product?
Clean interface and minimal learning curve
What do you dislike most about this product?
Limited features and weak thread organization
What recommendations would you give to someone considering this product?
Best for lightweight, Google-centered collaboration environments
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
Karan S.
- Role: Human Resources
- Industry: Consulting
- Involvement: End User of Application
Submitted May 2025
Best Tool For Elevating Office Communication
Likeliness to Recommend
What differentiates Google Chat from other similar products?
This is an excellent communication tool which we are using in our company to do internal communications within the departments. This tools provides a lot of features such as document sharing, instant virtual meeting invites, voice messages, and a lot many features which makes it a way ahead of it's major competitors in the market
What is your favorite aspect of this product?
It has features to share files and docs in any format, such as instant virtual meets, GIFs and emojis, and to create a team or group for certain specialized projects. It can be easily managed by the admin of the group or team and can be controlled very easily just because of its excellent user friendly interface. It has a never-ending list of features which makes it a perfect communication tool in the market.
What do you dislike most about this product?
Nothing as of now
What recommendations would you give to someone considering this product?
Drive innovation Improve supplier or partner relationships Improve customer relations/service Create internal/operational efficiencies Improve business process outcomes Drive revenue growth Enhance decision making
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Prisca Nwanneka E.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2025
Clean, Capable, But Needs More
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Its seamless integration with Google Workspace makes collaboration across Gmail, Drive, Docs, and Calendar incredibly smooth.
What is your favorite aspect of this product?
The tight integration with other Google tools and the clean, clutter-free interface enhance productivity and ease of use.
What do you dislike most about this product?
Limited thread management and the lack of some advanced messaging features, like scheduling or robust search filters, can be frustrating.
What recommendations would you give to someone considering this product?
It's a great choice for teams already using Google Workspace, but if you rely heavily on advanced messaging features, evaluate your needs carefully before committing.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Efficient Service
