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Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.7 /10
CX Score
9.1 /10
Category
Google Chat
8.7 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
92%
Conflict Resolution:
94%
Strategy & Innovation:
91%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

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2% Negative
4% Neutral
94% Positive

Pros

  • Efficient Service
  • Fair
  • Acts with Integrity
  • Reliable

Feature Ratings

Average 82

Instant Messaging

86

Voice and Video Collaboration

85

Notifications

83

Task Management

82

File Sharing Collaboration

82

Screen Sharing

82

Search

82

Document Collaboration

80

Integration With Productivity Tools

80

Granular Access Management

79

Cross Platform Support

79

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Usability and Intuitiveness

83

Business Value Created

82

Ease of IT Administration

82

Quality of Features

80

Ease of Data Integration

80

Availability and Quality of Training

80

Ease of Customization

80

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Google Chat Reviews

Farhan T.

  • Role: Student Academic
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Bundles of features in a single platform.

Likeliness to Recommend

8 /10

What differentiates Google Chat from other similar products?

You can share documents in a chat. Free or very low cost is another thing that I like.

What is your favorite aspect of this product?

Easy to use and Security

What do you dislike most about this product?

User interface can be improved.

What recommendations would you give to someone considering this product?

You can chat with your team, place video call and many more features in a single platform with security and at a 0 charges.

Pros

  • Continually Improving Product
  • Saves Time
  • Helps Innovate
  • Reliable

Petros M.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Standard User Interface

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

It features a read receipts functionality whereby it shows if someone has read or received your message.

What is your favorite aspect of this product?

The user interface which is very modern and easy to use. Easy integration with google workspace. Very easy sign up process using google account.

What do you dislike most about this product?

It cannot handle large number of participants as much as most of the products in its category.

What recommendations would you give to someone considering this product?

I would recommend anyone to consider the product it can offer a lot of beneficial features to an establishment.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Tiruthopu I.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Affordable chat service

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Google has provided some of the best tools, this stands one among them . Because we can chat with anyone with great ease, we really do not need any skills or get it trained to use this application .

What is your favorite aspect of this product?

- we can create Rooms and bring selected people there for chatting - Search any specific person or chat room is easy - Different chat settings it offers is another good thing about it

What do you dislike most about this product?

- We have to have a account to access it - We cannot include people in large numbers into Chat. During pandemic situations like this its required to accept more number of people - More features should come for mobile version so that it makes jobs much more easy

What recommendations would you give to someone considering this product?

Affordable services which comes with Gsuite and you wan easy find in free version too

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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