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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Google Chat.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
Down
1
Since last award
95 Plan to Renew
Up
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 92%
- Conflict Resolution:
- 94%
- Strategy & Innovation:
- 91%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Efficient Service
- Fair
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews

Gianna F.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Flexible Google Communication Product.
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat configuration for the first time to use and the getting used yo the platform is quite easy.
What is your favorite aspect of this product?
Communication that Google Chat provides to the team is impressive and has a positive impact to the business.
What do you dislike most about this product?
No dislike even a single error that i experienced from this software.
What recommendations would you give to someone considering this product?
Google Chat communication flows easily and it provides great and clear understandable contents and easy coordination for the various team.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Prince B.
- Role: Industry Specific Role
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2021
Love the quick messaging
Likeliness to Recommend
What differentiates Google Chat from other similar products?
It has a wide range of keyboard shortcuts
What is your favorite aspect of this product?
The ever-present Google Drive icon in the New Conversation and Reply boxes which helps for fast file transfers
What do you dislike most about this product?
All too often a message will be sent out by accident incomplete
What recommendations would you give to someone considering this product?
Well this is a really cheap for organizations with tight budgets
Pros
- Enables Productivity
- Trustworthy
- Effective Service
- Saves Time

Vaishnavi A.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2021
Amazing Product
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Easy to use and security
What is your favorite aspect of this product?
Audio clarity is really good
What do you dislike most about this product?
Nothing about dislike works as per the need
What recommendations would you give to someone considering this product?
Audio clarity is really good and instant messaging works perfectly. Just go for it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy