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Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Chat
8.8 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

Down 1
Since last award

95 Plan to Renew

Up 1
Since last award

84 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
92%
Conflict Resolution:
94%
Strategy & Innovation:
91%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

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The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
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2% Negative
4% Neutral
94% Positive

Pros

  • Efficient Service
  • Fair
  • Acts with Integrity
  • Reliable

Feature Ratings

Average 83

Instant Messaging

86

Notifications

83

File Sharing Collaboration

82

Search

82

Document Collaboration

81

Integration With Productivity Tools

80

Granular Access Management

80

Cross Platform Support

80

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Usability and Intuitiveness

83

Business Value Created

82

Ease of IT Administration

82

Quality of Features

81

Ease of Data Integration

80

Availability and Quality of Training

80

Ease of Customization

80

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Google Chat Reviews

Gianna F.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Flexible Google Communication Product.

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Google Chat configuration for the first time to use and the getting used yo the platform is quite easy.

What is your favorite aspect of this product?

Communication that Google Chat provides to the team is impressive and has a positive impact to the business.

What do you dislike most about this product?

No dislike even a single error that i experienced from this software.

What recommendations would you give to someone considering this product?

Google Chat communication flows easily and it provides great and clear understandable contents and easy coordination for the various team.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Prince B.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Love the quick messaging

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

It has a wide range of keyboard shortcuts

What is your favorite aspect of this product?

The ever-present Google Drive icon in the New Conversation and Reply boxes which helps for fast file transfers

What do you dislike most about this product?

All too often a message will be sent out by accident incomplete

What recommendations would you give to someone considering this product?

Well this is a really cheap for organizations with tight budgets

Pros

  • Enables Productivity
  • Trustworthy
  • Effective Service
  • Saves Time

Vaishnavi A.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Amazing Product

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Easy to use and security

What is your favorite aspect of this product?

Audio clarity is really good

What do you dislike most about this product?

Nothing about dislike works as per the need

What recommendations would you give to someone considering this product?

Audio clarity is really good and instant messaging works perfectly. Just go for it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

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