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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
Down
1
Since last award
95 Plan to Renew
Up
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 92%
- Conflict Resolution:
- 94%
- Strategy & Innovation:
- 91%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Efficient Service
- Fair
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews

Roohi M.
- Role: Operations
- Industry: Media
- Involvement: End User of Application
Submitted Nov 2021
It's a win win deal.
Likeliness to Recommend
What differentiates Google Chat from other similar products?
One can schedule meeting and create task in it.
What is your favorite aspect of this product?
Group chat tool.
What do you dislike most about this product?
No voice or video message.
What recommendations would you give to someone considering this product?
I think Google chat is more reliable.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity

Modupe A.
- Role: C-Level
- Industry: Retail
- Involvement: End User of Application
Submitted Nov 2021
Key component of my work communication workflow.
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat is fully chat based without the distractions of group news feeds or broadcast messages. Also all rooms are private by default and this ensures that I only get notifications around conversations I am interested in.
What is your favorite aspect of this product?
Google Chats strongest aspect, is its integration with other Google applications such as Google Meets and Google Drive.
What do you dislike most about this product?
For whatever reason, I have sometimes failed to get notifications for new chat messages . Am not sure if this is exactly a Google chat issue or if my phone is to blame. But this has been my experience so far.
What recommendations would you give to someone considering this product?
For teams looking to reduce dependency on emails for all non-video based communication between employees, Google chat is a tool to consider.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Chege M.
- Role: Human Resources
- Industry: Insurance
- Involvement: End User of Application
Submitted Nov 2021
Better Communication and Collaboration
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat is more than just a collaboration tool because it also makes team communication easy. There is a lot a business can do with Google Chat thanks to its integration with other Google products.
What is your favorite aspect of this product?
I like the ease of sending messages to both groups and individuals The software offers both mobile and web versions which is great The tool is easy to understand any team member can effectively used the software.
What do you dislike most about this product?
Well, it has been a smooth ride using Google Chat and no issues.
What recommendations would you give to someone considering this product?
I recommend Google Chat for businesses of all sizes as it is scalable. It also makes communication and collaboration easy which are recipes of business success.
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Effective Service