Google Chat Customer Reviews 2025 | Business Instant Messaging

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

Service Experience

2025

3 Top Rated Capabilities

4 Top Rated Features

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2023

2022 Data Quadrant Champion

2022

9 Top Rated Capabilities

8 Top Rated Features

2022

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

6 Top Rated Features

2022

Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

92

Product Experience

92

Negotiation and Contract

94

Conflict Resolution

91

Strategy & Innovation

94

Service Experience

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Emotional Footprint Overview

Product Experience:: 92%
Negotiation and Contract:: 92%
Conflict Resolution:: 94%
Strategy & Innovation:: 91%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

2% Negative

4% Neutral

94% Positive

Pros

Efficient Service
Fair
Acts with Integrity
Reliable

Areeb A.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Easy to use product!

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

A very simple app for business related chat.

What is your favorite aspect of this product?

Encryption is good

What do you dislike most about this product?

Should explore more opportunities and features

What recommendations would you give to someone considering this product?

Please go for it if you work with a small company and firm.

Pros

Trustworthy
Reliable
Performance Enhancing
Enables Productivity

Jasmine C.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

It has improved our team’s tasking capabilities

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

A conversations solution for private as well as room chats by Google. This conversation solution has granted us diverse conversational experience with real-time chats as well as chatbots for automated conversations. It keeps our chats synchronized on every device we use including desktops, Android or iOs, etc. we can breakdown conversations into private chat rooms to address effectively the ongoing topics.

What is your favorite aspect of this product?

This platform operates in synchronization with all of the other platforms by Google which helps us have scalable connectivity across the globe. It is accessible to everyone including personal users, small organizations, and scalable businesses.

What do you dislike most about this product?

Sometimes it causes the system to hang and I am not impressed by the audio quality maybe that is because of internet connectivity issues. They should improve their capabilities of recording the meetings either fully or in parts.

What recommendations would you give to someone considering this product?

You do not have to set up a new account; it simply uses your Google account and the same account information. Like all other meeting solutions, this one also provides us with enhanced security and data protection capabilities. I would love to recommend it to all online meeting users.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

saksham t.

Role: Public Sector
Industry: Energy
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jan 2022

Excellent services

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

It's excellent services

What is your favorite aspect of this product?

attracting website

What do you dislike most about this product?

slow application

What recommendations would you give to someone considering this product?

amazing product

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Unique Features

How We Deliver

Google Chat

What is Google Chat?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Champion

2022 Data Quadrant Champion

Google Chat Ratings

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Google Chat?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Notifications Tool alerts business of an application generated event.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Screen Sharing The ability to share screens.

Search The system can search an entire body of a document for a keyword or phrase.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Chat Reviews

Areeb A.

Easy to use product!

Likeliness to Recommend

Pros

Jasmine C.

It has improved our team’s tasking capabilities

Likeliness to Recommend

Pros

saksham t.

Excellent services

Likeliness to Recommend

Pros

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Title

Feature Ratings

Instant Messaging

Voice and Video Collaboration

Notifications

Task Management

File Sharing Collaboration

Screen Sharing

Search

Document Collaboration

Integration With Productivity Tools

Granular Access Management

Cross Platform Support

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support