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Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Chat
8.8 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

2% Negative
3% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Efficient Service
  • Caring

Feature Ratings

Average 81

Instant Messaging

86

Voice and Video Collaboration

83

Notifications

83

Search

82

File Sharing Collaboration

82

Document Collaboration

80

Integration With Productivity Tools

80

Granular Access Management

80

Cross Platform Support

79

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Usability and Intuitiveness

83

Business Value Created

82

Ease of IT Administration

81

Quality of Features

80

Ease of Data Integration

80

Availability and Quality of Training

80

Ease of Customization

80

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Google Chat Reviews

Ebony'Oot V.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Awesome video chat for best communication

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

Mobile devices are capable of running native programs. Excellent GSuite integration, especially with Google Calendar. Similar to other Google products, getting started just takes a short while. We use the device throughout the company and are pleased with how easy it is to use and how stable the connection is.

What is your favorite aspect of this product?

It's quite simple to use: just send an invitation to a person using their name, phone number, or email address. The request is made to the other individual, who has the option of accepting it or rejecting it. If they agree (and are also Gmail users), they can start texting right away. Quick, easy, and very pleasant to users! The discussions are also constantly saved.

What do you dislike most about this product?

Text boxes have the annoying tendency to resize themselves. It is not possible to dock the discussion list. Conversations have a propensity to veer off topic frequently. Sometimes looking for particular occurrences or keywords doesn't work. Pop-up messages can be very annoying, especially while trying to focus on work. Sometimes the messages do not send, and I am unable to determine whether the problem is with the internet connection or the program.

What recommendations would you give to someone considering this product?

My inbox now contains less mails thanks to this fantastic application. Since I already have a Gmail account, using Google Chat only requires checking in or activating it. This is what I like about it the most. Through their emails, I can add contacts with ease. Additionally, it is linked to Workspace tools, allowing me to access my Drive files.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Sherman L.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Web-based solution for participants.

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

The home office will function even more effectively once video conferencing can easily take the place of the phone. There are clear benefits to simply sharing your screen, working on a project with others, and boosting productivity. The user interface is also very simple to use. The product lacks a number of additional specialized capabilities due to its simplicity.

What is your favorite aspect of this product?

A fantastic product that seamlessly integrates with the complete Google product line is google chat. Copying and pasting text from chat into a word document is simple. It's user-friendly, has a mobile app for use, and allows you to utilize chat either inside of Gmail or as a "pop out," allowing you to minimize (but not completely dismiss!) the email page while using the chat box.

What do you dislike most about this product?

The search function could be a little more user-friendly, in my opinion. Finding a certain term or topic requires you to recall the person you were speaking with, and since many of our communications cross over with other people or channels, it takes longer than it should discover.

What recommendations would you give to someone considering this product?

I appreciate how simple it is to look for a contact in the conversation. Additionally, it allows me to make reminders, which helps me keep track of all I need to get done each day. The messaging service is dependable and extremely safe. It enables easy communication among all of us who have Gmail accounts.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Rihab A.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Digital-first tool to collaborate with one another

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

Teams and departments have their own workspaces, and a common set of shared channels and communication, in particular during major events, is facilitated by bringing teams into Google Chat through multi-channel accounts

What is your favorite aspect of this product?

It has read state synchronization like for instance when I read something on my phone, my in sync laptop will know about it and automatically mark those messages as read

What do you dislike most about this product?

The only minor glitch is when I click on an image in Google Chat it opens full screen which can be a little annoying

What recommendations would you give to someone considering this product?

It has given us the flexibility to be more nimble in how we collaborate and get work done which is a key advantage in today's rapidly changing workplace

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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