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Google Chat Logo
Google

Google Chat

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Google Chat
8.8 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

3% Negative
4% Neutral
93% Positive

Pros

  • Caring
  • Fair
  • Acts with Integrity
  • Reliable

Feature Ratings

Average 83

Instant Messaging

87

Notifications

84

File Sharing Collaboration

83

Search

83

Document Collaboration

81

Integration With Productivity Tools

81

Cross Platform Support

80

Granular Access Management

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

82

Ease of IT Administration

82

Quality of Features

81

Availability and Quality of Training

80

Ease of Data Integration

80

Product Strategy and Rate of Improvement

79

Ease of Customization

79

Breadth of Features

78

Vendor Support

78

Google Chat Reviews

John M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Great Group Communication Tool.

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Excellent direct chatting capability and easy to share files.

What is your favorite aspect of this product?

The group communication from different places its perfect.

What do you dislike most about this product?

The tool so far it has been offering the excellent services with nothing to dislike.

What recommendations would you give to someone considering this product?

Group collaboration vial smooth communication channel provided by the software and very easy to get used to it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sudhanshu M.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2021

Enough for daily meetings

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

you can use it for any type of work, whether it is formal or informal. It provides crystal clear video quality and sound with very low latency. It also works way better than any calling software in the market. Moreover, it can be integrated with a lot of stuff for more powerful performance.

What is your favorite aspect of this product?

The app is secure and works fine on both PC and mobile. The pricing is very reasonable and could be used for free as well. I have been using it for a while and the video and audio experience is of top-notch. The security is robust and it works on mobile networks good as wifi.

What do you dislike most about this product?

There is nothing as particular over all the application is amazing and provides decent performance.

What recommendations would you give to someone considering this product?

It is a good choice of any kind of work, for office or home you can use it. It has a good performance record and gets frequent updates.

Pros

  • Performance Enhancing
  • Effective Service
  • Inspires Innovation
  • Saves Time

Veronicah H.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Great unique communication tool.

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

Messaging function are very responsive and the group chatting is great.

What is your favorite aspect of this product?

I like the great channels for communication created by this tool for effective communication.

What do you dislike most about this product?

The tool configuration is as easy as using the tool.

What recommendations would you give to someone considering this product?

The best and efficient communication channel and the tools are very responsive and accurate.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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