Dynamics 365 Customer Insights
What is Dynamics 365 Customer Insights?
Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time. Deliver personalized, responsive, and connected customer journeys using built-in AI and analytics.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
95 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dynamics 365 Customer Insights?
Pros
- Security Protects
- Respectful
- Client Friendly Policies
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Advanced Campaign Management
Marketing Operations Management
Email Marketing Automation
Marketing Asset Management
Marketing Workflow Management
Marketing Analytics
Advanced Data Segmentation
Community Marketing Management
Multi Channel Integration
Social Media Marketing Management
Mobile Marketing Management
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Quality of Features
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Vendor Support
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Dynamics 365 Customer Insights Reviews
Madhukesh G.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2022
A less featured product from a reputable Organisat
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
Campaign Management is quite good as compare to other players.
What is your favorite aspect of this product?
Email Marketing Automation
What do you dislike most about this product?
Data integration, Data query
What recommendations would you give to someone considering this product?
A lot to improve as compare to other players in Market.
Pros
- Security Protects
- Continually Improving Product
- Enables Productivity
- Caring
Cons
- Commodity Features
- Less Efficient Service
- Vendor's Interest First
- Role: Sales Marketing
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Sep 2022
Diverse product offerings
Likeliness to Recommend
Pros
- Saves Time
- Client Friendly Policies
- Client's Interest First
- Transparent
Saylor A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
The most adaptable CRM Global Business
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
he goal is to use it as a commercial tool and boost client happiness. It enables us to save client data from several shop sites in several sectors and retrieve data quickly. With a less user-friendly interface, the previous version with drag-&-drop capability was superior. The installation procedure might require up to 2 hours. Throughout this period, the procedure may resume automatically, resulting in success (or failures) messages that were sent to customers via email.
What is your favorite aspect of this product?
This is the most effective product-sales combo. Effortlessly control business activities and interact with cross-functional colleagues with a single click. It promotes marketing activities and creates graphics, emails, and web content. It has a blend of CRM & ERP technologies to help anyone run their company or corporation more easily. Artificial intelligence techniques evaluate and detect client activities. We can learn about our customers. It gives methods for increasing consumer involvement. It also provides for simple of our projects, as well as the development of production techniques.
What do you dislike most about this product?
It becomes exceedingly hard to tailor the program to meet business needs, leaving the installation partner in danger of not correctly implementing it. Costs should be flexible and customizable. The outcomes aren't more practical. It is difficult to manage massive data on this system. It is expensive in comparison to the tools and products that it provides. It might be challenging for somebody unfamiliar with the Microsoft suite.
What recommendations would you give to someone considering this product?
If you have wealth of already existing information, engage an independent partner to integrate current information with new and assist with Dynamics 365 implementation. But if you're a small or new organization, you'll perform well without it!
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Efficient Service