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Microsoft Corporation

Dynamics 365 Customer Insights

Composite Score

8.0 /10

CX Score

8.2 /10

72 Reviews Write a Review

What is Dynamics 365 Customer Insights?

Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time. Deliver personalized, responsive, and connected customer journeys using built-in AI and analytics.

Company Details

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Dynamics 365 Customer Insights Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Customer Insights.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Customer Insights?

1% Negative

11% Neutral

88% Positive

Pros

Respectful
Security Protects
Client Friendly Policies
Fair

Feature Ratings

Average 84

Advanced Campaign Management

Marketing Operations Management

Marketing Workflow Management

Marketing Analytics

Email Marketing Automation

Marketing Asset Management

Advanced Data Segmentation

Community Marketing Management

Multi Channel Integration

Social Media Marketing Management

Mobile Marketing Management

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Quality of Features

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Also Featured in...

Customer Intelligence

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Dynamics 365 Customer Insights Reviews

Edgar Raphael S.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

“Dynamic and great use with amazing features”

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

Has amazing AI powered insights and predictive analytics that help in sound marketing strategies and automated responses. One can easily get real time feedback from customers which helps in quick customer behavior understanding.

What is your favorite aspect of this product?

There's collaborative reporting which allows one to habe group responses. Easy to integrate with day to day tools, one can easily use this to create a personalised customer engagement platform that's easy to monitor, has a good user friendly interface that is easy to learn and use, one can automatically create records from this platform easily.

What do you dislike most about this product?

I think I love it, I haven't found anything to complain about currently apart from its a bit costly to set up for small businesses.

What recommendations would you give to someone considering this product?

I highly recommend it especially for projected marketing departments who want to easily and objectively do a customer oriented strategy to analyse product effectiveness in the market. With proper training the staff ca quickly rip the benefits of the tool, since it has a common interface its worth noting that it use can easily be integrated in the common systems that companies already have saving money on integration costs.

Pros

Effective Service
Inspires Innovation
Helps Innovate
Reliable

Ashok S.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Great tool for customer engagement

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

Very efficient data management and integration

What is your favorite aspect of this product?

User-friendly interface

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

Highly recommend

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ajith s.

Role: Information Technology
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Aug 2024

Very Convenient, easy to use but costly.

Likeliness to Recommend

7 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

Dynamics 365 Customer Insights stands out with its unified customer profile feature, which integrates data from multiple sources to create a comprehensive view of each customer. Additionally, its seamless integration with other Microsoft products like Azure and Power BI enhances its capabilities for advanced analytics and personalized customer engagement.

What is your favorite aspect of this product?

My favorite aspect of Dynamics 365 Customer Insights is its ability to unify customer data from diverse sources into a single, comprehensive profile. This feature empowers businesses to gain a holistic view of their customers, enabling more personalized and effective customer interactions.

What do you dislike most about this product?

The most challenging aspect of Dynamics 365 Customer Insights is the complexity involved in setting up and integrating data from various sources, which can be time-consuming and require advanced technical expertise. This can be a barrier for smaller teams or those without dedicated IT resources.

What recommendations would you give to someone considering this product?

I would recommend ensuring that your team has the technical expertise to handle the setup and data integration process, as this can be complex in Dynamics 365 Customer Insights. Additionally, take advantage of its integration with other Microsoft tools to maximize the value of your customer data and analytics.

Pros

Respectful
Efficient Service
Helps Innovate
Continually Improving Product

Cons

Less Generous
Less Caring
Under Delivered

How We Deliver

Dynamics 365 Customer Insights

What is Dynamics 365 Customer Insights?

Company Details

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Awards & Recognition

Dynamics 365 Customer Insights Ratings

84 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Dynamics 365 Customer Insights?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Advanced Campaign Management End-to-end marketing campaign management; customer journey mapping, campaign initiation, monitoring, and dynamic reporting and adjustment

Marketing Operations Management Project management tools for marketers (timelines, performance indicators, budgeting/resourcing tools, etc.).

Marketing Workflow Management Ability to visually edit workflows and create business rules for them.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Email Marketing Automation End-to-end management of email marketing: email templates, email previews, spam testing, A/B tracking, multivariate testing, and email metrics tracking.

Marketing Asset Management Content repository functionality (or tight ECM integration) for marketing assets and campaign collateral (static, multimedia, e-commerce related, etc.).

Advanced Data Segmentation Categorization, static and real-time list building, addition of custom configurable attributes to leads, contacts and accounts.

Community Marketing Management Branded customer communities

Multi Channel Integration End-to-end marketing campaign management functions such as customer journey mapping, campaign initiation, monitoring, and adjustment for multiple channels.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Customer Intelligence

Dynamics 365 Customer Insights Reviews

Edgar Raphael S.

“Dynamic and great use with amazing features”

Likeliness to Recommend

Pros

Ashok S.

Great tool for customer engagement

Likeliness to Recommend

Pros

Ajith s.

Very Convenient, easy to use but costly.

Likeliness to Recommend

Pros

Cons

Title

1
Since last award

1
Since last award

2
Since last award

Feature Ratings

Advanced Campaign Management

Marketing Operations Management

Marketing Workflow Management

Marketing Analytics

Email Marketing Automation

Marketing Asset Management

Advanced Data Segmentation

Community Marketing Management

Multi Channel Integration

Social Media Marketing Management

Mobile Marketing Management

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Quality of Features

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Vendor Support