What is Dynamics 365 Customer Insights?
Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time. Deliver personalized, responsive, and connected customer journeys using built-in AI and analytics.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceDynamics 365 Customer Insights Ratings
Real user data aggregated to summarize the product performance and customer experience.
93 Likeliness to Recommend
100 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dynamics 365 Customer Insights?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Dashboard
Collaboration
Visual Pipeline Monitoring
Data Ingestion and Interoperability
Intelligent Alerts and Notifications
Scenario Analysis
Pipeline Planning
Predictive Sales Forecasting
Artificial Intelligence-Based Insights
Territory Analytics and Management
Predictive Time-Series Reporting & Analytics
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Quality of Features
Ease of Implementation
Ease of Customization
Breadth of Features
Business Value Created
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Also Featured in...
Marketing Platforms - Enterprise
Translation missing: en.product_page.ratings.score 8.0
View Dynamics 365 Customer Insights in this category (opens in a new tab)
Customer Intelligence
Translation missing: en.product_page.ratings.score 7.4
View Dynamics 365 Customer Insights in this category (opens in a new tab)
Dynamics 365 Customer Insights Reviews
Adeetya U.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2024
Reporting-Client Management-Lead Management
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
Integration with almost all products in the market
What is your favorite aspect of this product?
Easy available on all platforms
What do you dislike most about this product?
More AI Integrations are required
What recommendations would you give to someone considering this product?
This product is just impeccable, can be integrated with any product in the market, can be used with ease
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Virginia G.
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Leader or Manager
Submitted Nov 2023
Great product that helps our business
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
The ease of use once it's established seems to be the best feature.
What is your favorite aspect of this product?
Integration and ease of use.
What do you dislike most about this product?
The setup can be cumbersome at times.
What recommendations would you give to someone considering this product?
More insight and training availability.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Oluwatobiloba A.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted May 2023
Clear customer insight is guaranteed.
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
Dynamics 365 Customer insight is sophisticated and very good in terms of it features, functionality, interface and customer service support.
What is your favorite aspect of this product?
The ability to gain overall insight on my client need and their data is the favourite aspect of this software for me. With this software i can adopt solutions to my client needs.in real time
What do you dislike most about this product?
This software is quite expensive for start-up businesses and small companies.
What recommendations would you give to someone considering this product?
I strongly recommend this product for customer insight. It has the exact features you need.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features