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Dynamics 365 Customer Insights Logo
Dynamics 365 Customer Insights Logo
Microsoft Corporation

Dynamics 365 Customer Insights

Composite Score
7.2 /10
CX Score
7.6 /10
Dynamics 365 Customer Insights
7.2 /10

What is Dynamics 365 Customer Insights?

Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time. Deliver personalized, responsive, and connected customer journeys using built-in AI and analytics.

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Dynamics 365 Customer Insights Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Customer Insights?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 75

Dashboard

90

Collaboration

84

Visual Pipeline Monitoring

79

Data Ingestion and Interoperability

77

Intelligent Alerts and Notifications

74

Scenario Analysis

73

Pipeline Planning

72

Predictive Sales Forecasting

71

Artificial Intelligence-Based Insights

68

Territory Analytics and Management

67

Predictive Time-Series Reporting & Analytics

63

Vendor Capability Ratings

Average 80

Product Strategy and Rate of Improvement

87

Usability and Intuitiveness

86

Ease of Data Integration

85

Quality of Features

83

Ease of Implementation

82

Ease of Customization

80

Breadth of Features

80

Business Value Created

80

Vendor Support

78

Ease of IT Administration

76

Availability and Quality of Training

66

Dynamics 365 Customer Insights Reviews

Adeetya U.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Reporting-Client Management-Lead Management

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

Integration with almost all products in the market

What is your favorite aspect of this product?

Easy available on all platforms

What do you dislike most about this product?

More AI Integrations are required

What recommendations would you give to someone considering this product?

This product is just impeccable, can be integrated with any product in the market, can be used with ease

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Virginia G.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Great product that helps our business

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

The ease of use once it's established seems to be the best feature.

What is your favorite aspect of this product?

Integration and ease of use.

What do you dislike most about this product?

The setup can be cumbersome at times.

What recommendations would you give to someone considering this product?

More insight and training availability.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Oluwatobiloba A.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Clear customer insight is guaranteed.

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

Dynamics 365 Customer insight is sophisticated and very good in terms of it features, functionality, interface and customer service support.

What is your favorite aspect of this product?

The ability to gain overall insight on my client need and their data is the favourite aspect of this software for me. With this software i can adopt solutions to my client needs.in real time

What do you dislike most about this product?

This software is quite expensive for start-up businesses and small companies.

What recommendations would you give to someone considering this product?

I strongly recommend this product for customer insight. It has the exact features you need.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features