What is Dynamics 365 Customer Insights?
Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time.
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
91 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dynamics 365 Customer Insights?
Pros
- Security Protects
- Respectful
- Helps Innovate
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Data Visualization
Audience Demographics
Real Time Workflow Automation
API Framework
Audience Segmentation
Predictive Analytics
Conversion Analysis
Anomaly Detection
Cross Channel Attribution Analysis
Customer Journey Modelling
Metadata Management
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Business Value Created
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Dynamics 365 Customer Insights Reviews
John S.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Apr 2024
Tool that centralizes and analyzes customer data.
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
One thing that really stands out to me about this program is that the Microsoft team provides a demo version of it. You can test it out for free to see whether it suits your needs.
What is your favorite aspect of this product?
I love this tool for its powerful analytics that utilize customer profiles and data to run simple and fast studies.
What do you dislike most about this product?
One thing that doesn't quite appeal to me is how complex it is to set up client profiles. Despite that, upgrades are making it better.
What recommendations would you give to someone considering this product?
I recommend this program for its incredible functions, its good customer service that is always receptive and helps when you need it most. In short, it is a fantastic program that every company should use.
Pros
- Reliable
- Unique Features
- Efficient Service
- Saves Time
Thomas W.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Apr 2024
Excellent tool for sales teams.
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
This tool stands out from the rest because of how intuitive it is. In most cases, new hires have little trouble navigating the UI. More and more people are able to write code and new features are added regularly.
What is your favorite aspect of this product?
Beyond its CRM capabilities, Dynamics offers a plethora of other features that make it an excellent all-in-one platform, such as an internal chat system and a very robust calendar interface. It does, however, provide useful features for sales teams as a customer relationship management system. Works with a wide variety of software and hardware providers.
What do you dislike most about this product?
Managing accounts and information may be a real pain. When there is duplication in the system, it could be difficult to search for accounts and products.
What recommendations would you give to someone considering this product?
Because of its intuitive design and extensive list of compatible add-on services, I have no hesitation in recommending this tool to anyone looking to work with Microsoft Dynamics.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Azriel J.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Sep 2023
Fantastic product, but a bit pricey.
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
It has a wide range of applications, including CRM and ERP. It is also scalable.
What is your favorite aspect of this product?
My favorite aspect of this product is that the cloud-based version ensures accessibility from anywhere which promotes collaboration and reduces the need for on-premises infrastructure and maintenance.
What do you dislike most about this product?
Licensing and subscription costs are high particularly for the small business I work for .
What recommendations would you give to someone considering this product?
I would say if you have the budget go with it.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity