What is Dynamics 365 Customer Insights?
Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time. Deliver personalized, responsive, and connected customer journeys using built-in AI and analytics.
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dynamics 365 Customer Insights?
Pros
- Respectful
- Security Protects
- Client Friendly Policies
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Advanced Campaign Management
Marketing Operations Management
Marketing Workflow Management
Marketing Analytics
Email Marketing Automation
Marketing Asset Management
Advanced Data Segmentation
Community Marketing Management
Multi Channel Integration
Social Media Marketing Management
Mobile Marketing Management
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Quality of Features
Breadth of Features
Availability and Quality of Training
Ease of IT Administration
Vendor Support
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Dynamics 365 Customer Insights Reviews
Anvika L.
- Role: Industry Specific Role
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Apr 2022
Makes marketing simple,
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
It is appropriate for focusing on client fragments and keeping data on their inclinations. While there are a ton of steps to set it up, it is exceptionally simple to utilize and instinctive once you get in and begin working with the particular regions. We likewise like the email formats.
What is your favorite aspect of this product?
The basic UI - It has all the route bars and devices to your left side that make it simple for clients to explore inside the stage. It has a few pre-characterized layouts for the mission. My association involves It to deal with all of my association's client data across the association. Further, we use it to deal with all of our marketing efforts from start to finish. It empowers my association to run a more expert marketing technique.
What do you dislike most about this product?
It is challenging for another client to utilize every one of the elements of this stage. Need earlier preparation or expertise to use its highlights in profound. The in-assembled experiences watcher and dashboards are not sufficient. They give a no-canned withdrawal button. In general, the work marketing mechanization device is available. It's as they did not examine what clients could need for sure the contenders are advertising.
What recommendations would you give to someone considering this product?
It is very appropriate for circumstances where an association needs to deal with the client data that it has assembled and share everything across the whole association so it is brought together and coordinated. Microsoft Dynamics 365 Marketing is less fit to more modest associations that don't have a requirement for such a perplexing marketing stage.
Pros
- Effective Service
- Inspires Innovation
- Saves Time
- Respectful
Skylar C.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Apr 2022
A great software for showcasing industry
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
There are various highlights that we like, it incorporates continuous constant analytics, effectively integration among numerous applications, capacity to work alongside Microsoft office 365, having exceptionally alluring UI and cost compelling the board solution for all sorts of business, it’s truly astounding.
What is your favorite aspect of this product?
We have been working with Microsoft Dynamics 365 Marketing, as all Customer relationship device and it truly assists us with performing better in all continuous tasks through continuous overview, customers inputs, normal continuous information investigation, and it truly assisted us with diminishing our general advertising cost.
What do you dislike most about this product?
Indeed, generally, it doesn't have critical cynicism, however, a portion of the issue that we confronted was exceptionally sluggish customer support, similar issues with Mac and Windows 10 late updates, information sync issues from distributed storage, and errors in the middle of tremendous customer information, and at some point sluggish answering or deferred improvement in various fields
What recommendations would you give to someone considering this product?
Microsoft Dynamics 365 Marketing is very appropriate for circumstances where an association needs to deal with the customer data that it has accumulated and share everything across the whole association so it is bound together and coordinated. Microsoft Dynamics 365 Marketing is less fit for more modest associations that don't require such a complicated promoting stage.
Pros
- Efficient Service
- Effective Service
- Continually Improving Product
- Reliable
Bruno C.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
It enables us to align our sales and marketing
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
An essential solution for commercial enterprise professionals. It publications the income representatives through the sales method. It allows pretty briefly quoting, providing the customer with a quick citation. Through advertising and marketing automation, it enables us to align our sales and marketing approaches. And it is easy to apply and intuitive to understand. Microsoft Dynamics 365 has the capability to provide whole and intelligent data. Its sales insight characteristic analyzes a massive amount of information and gives opportunities for the improvement of your consumer accounts. Its mobility makes cell packages are very exciting.
What is your favorite aspect of this product?
This platform offers an absolutely infinite range of integration talents. It’s clean to apply and it configures your specific wishes. It has powerful analytics and business intelligence.
What do you dislike most about this product?
Microsoft Dynamics 365 will now not offer a backup document of your facts. If you are not a CRM professional, customizing CRM may be complex and you can even spoil your environment. It’s tough to manage users and permissions because of the many customizations available.
What recommendations would you give to someone considering this product?
If you've got a commercial enterprise or in case, you are looking for something simpler and affordable so in my view, Microsoft Dynamics 365 is the high-quality answer to your enterprise.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features