Datadog Customer Reviews 2024

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Datadog

Composite Score

8.3 /10

CX Score

8.5 /10

35 Reviews Write a Review

What is Datadog?

Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization.

Company Details

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Datadog Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Datadog.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Datadog?

0% Negative

10% Neutral

90% Positive

Pros

Enables Productivity
Unique Features
Respectful
Saves Time

Feature Ratings

Average 82

Server Monitoring

Application Metric Reporting

Transaction Request Performance

Synthetic Monitoring (RUM)

Scalability

Domain-Agnostic AI/ML

Code Performance Monitoring

Error Reporting

Domain-Centric AI/ML

Application Logging

Enterprise Cloud Platform Support

Vendor Capability Ratings

Average 81

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Also Featured in...

Network Monitoring - Enterprise

Translation missing: en.product_page.ratings.score 8.7

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Systems Management

Translation missing: en.product_page.ratings.score 8.6

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IoT Management

Translation missing: en.product_page.ratings.score 8.2

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AIOps

Translation missing: en.product_page.ratings.score 7.6

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Datadog Reviews

Christopher B.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Needed for critical system monitoring

Likeliness to Recommend

10 /10

What differentiates Datadog from other similar products?

Enterprise class

What is your favorite aspect of this product?

The alerting

What do you dislike most about this product?

Can be complex

What recommendations would you give to someone considering this product?

Have a strong IT support system

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Siva Sankar C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Perfect monitoring tool for all

Likeliness to Recommend

10 /10

What differentiates Datadog from other similar products?

It have all options to monitor the application, network and System as well

What is your favorite aspect of this product?

APM tool is my favorite aspect

What do you dislike most about this product?

Cost and Complexity for the new users to do the admin

What recommendations would you give to someone considering this product?

First check the cost then all are okay go with the free trail check all features if everything works fine then go ahead.

Pros

Enables Productivity
Trustworthy
Unique Features
Over Delivered

Sushmita S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Powerful tool for monitoring and observability

Likeliness to Recommend

8 /10

What differentiates Datadog from other similar products?

What sets Datadog apart is its incredible integration ecosystem and unified platform approach. Unlike competitors who often require multiple tools, Datadog brings logs, metrics, APM, and security monitoring under one roof. The real-time collaboration features and built-in correlation between different data types make troubleshooting much faster than with other solutions I've used.

What is your favorite aspect of this product?

My favorite aspect is definitely the dashboard creation experience. The flexibility to combine different data sources, create custom widgets, and share live dashboards with teammates is fantastic. I love how I can drag-and-drop elements, use template variables, and quickly clone dashboards to create new views. It's intuitive yet powerful.

What do you dislike most about this product?

The pricing model can be a pain point - it's not always transparent how costs will scale as your usage grows. We've had some surprise bills when certain metrics spiked. Also, the number of features and options can be overwhelming at first, making it tough for new team members to get up to speed without dedicated training.

What recommendations would you give to someone considering this product?

If you're considering Datadog, I'd recommend starting with a focused use case rather than trying to implement everything at once. Begin with infrastructure monitoring or APM, get comfortable with that, then expand.

Pros

Client Friendly Policies
Helps Innovate
Continually Improving Product
Reliable

How We Deliver

Datadog

What is Datadog?

Company Details

Need Assistance?

Awards & Recognition

Datadog Ratings

86 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Datadog?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Server Monitoring Monitor usage and performance of all application dependencies like databases, servers, containers, web services, caching, etc.

Application Metric Reporting Tracking of both custom and basic application framework metrics.

Transaction Request Performance Tracking the performance of all web and other transactions within your system.

Synthetic Monitoring (RUM) Synthetic front-end monitoring simulates user interactions with online applications, including fully scripted transactions.

Scalability Scalability refers to the transaction size per second / time taken to put a transaction in the block and the time taken to reach a consensus.

Domain-Agnostic AI/ML Domain-agnostic AI/ML capabilities for events via third-party collectors.

Code Performance Monitoring Tracking application performance at the code-base level.

Error Reporting Tracking and automatic notification of alerts or errors within the system.

Domain-Centric AI/ML Intelligent algorithms, based on machine learning (ML), analyze different data sets to find connections and relationships between services and infrastructure.

Application Logging Capture and store transaction and application data for use in debugging and tracing.

Enterprise Cloud Platform Support Monitoring capabilities for cloud platforms such as Cloud Foundry, OpenShift, Kubernetes, Azure ServiceFabric.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Network Monitoring - Enterprise

Systems Management

IoT Management

AIOps

Datadog Reviews

Christopher B.

Needed for critical system monitoring

Likeliness to Recommend

Pros

Siva Sankar C.

Perfect monitoring tool for all

Likeliness to Recommend

Pros

Sushmita S.

Powerful tool for monitoring and observability

Likeliness to Recommend

Pros

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Title

1
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Feature Ratings

Server Monitoring

Application Metric Reporting

Transaction Request Performance

Synthetic Monitoring (RUM)

Scalability

Domain-Agnostic AI/ML

Code Performance Monitoring

Error Reporting

Domain-Centric AI/ML

Application Logging

Enterprise Cloud Platform Support

Vendor Capability Ratings

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization