ADP Workforce Now Customer Reviews 2025 | Human Capital Management

What is ADP Workforce Now?

ADP Workforce Now, is an all-in-one software for HR, payroll, time & more. From payroll and HR to talent, benefits, and beyond, ADP Workforce Now adapts to the way you work. ADP Workforce Now gives you access to comprehensive reporting and the analytics you need with relevant, actionable insights. ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

ADP Workforce Now won the following awards in the Human Capital Management - Midmarket category

Filter By

0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2022

ADP Workforce Now Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ADP Workforce Now.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

Up 1
Since last award

90 Plan to Renew

Up 2
Since last award

80 Satisfaction of Cost Relative to Value

Up 3
Since last award

78

Product Experience

72

Negotiation and Contract

75

Conflict Resolution

72

Strategy & Innovation

69

Service Experience

undefined

{y}

{name}

Emotional Footprint Overview

Product Experience:: 78%
Negotiation and Contract:: 72%
Conflict Resolution:: 75%
Strategy & Innovation:: 72%
Service Experience:: 69%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ADP Workforce Now?

11% Negative

8% Neutral

81% Positive

Pros

Reliable
Security Protects
Respectful
Acts with Integrity

Translation missing: en.product_page.ratings.score 8.0

View ADP Workforce Now in this category (opens in a new tab)

Payroll

Translation missing: en.product_page.ratings.score 7.9

View ADP Workforce Now in this category (opens in a new tab)

Talent Management

Translation missing: en.product_page.ratings.score 7.6

View ADP Workforce Now in this category (opens in a new tab)

Workforce Management - Midmarket

Translation missing: en.product_page.ratings.score 7.3

View ADP Workforce Now in this category (opens in a new tab)

ADP Workforce Now Reviews

Julien W.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

fast and surprisingly easy.

Likeliness to Recommend

9 /10

What differentiates ADP Workforce Now from other similar products?

Daily updates, manage payroll correctly, economically and accurately

What is your favorite aspect of this product?

I like the updates!

What do you dislike most about this product?

I love EVERYTHING! Setting up everything (benefits, payroll, and onboarding) was quick and surprisingly easy.

What recommendations would you give to someone considering this product?

It's ideal for keeping our finances up-to-date in an economical and accurate manner. It's recommended to use portals such as benefits, tax returns, talent, and onboarding, except for hiring. It can be implemented by multiple departments, with each role assigned specifically.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Pablo Rafael P.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Comprehensive payroll solution with some limits.

Likeliness to Recommend

10 /10

What differentiates ADP Workforce Now from other similar products?

Better with compliance and regulations

What is your favorite aspect of this product?

One of my favorite aspects of ADP Workforce Now is its centralized, all-in-one platform that combines payroll, HR, time tracking, and benefits administration. This integration streamlines payroll processes, reduces the need for manual data entry, and minimizes errors. The platform’s self-service options for employees are also a huge plus, as they can access their pay stubs, update personal information, and manage direct deposits independently, saving time for both employees and the payroll team. Overall, ADP Workforce Now enhances accuracy and efficiency, making payroll management much smoother.

What do you dislike most about this product?

The biggest drawback of ADP Workforce Now is its occasional lack of flexibility and customization. While the platform is feature-rich, some functions are not fully customizable to specific organizational needs, which can limit how tailored our payroll processes are. Additionally, it can sometimes feel complex or not as intuitive, particularly for users who are new to the system or need advanced reports. Certain updates and navigation steps can also slow down workflow, especially during high-demand periods like payroll deadlines.

What recommendations would you give to someone considering this product?

1. Plan for Implementation and Training: Allocate enough time and resources for the initial setup and training. ADP Workforce Now has a lot of features, and getting familiar with them all takes time. Make use of ADP’s training resources and involve all team members who will be using the platform. 2. Utilize Self-Service Options: Encourage employees to use the self-service portal for tasks like checking pay stubs, updating information, or managing benefits.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Ranjan S.

Role: Operations
Industry: Engineering
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Apr 2024

Seamless HR and payroll

Likeliness to Recommend

4 /10

What differentiates ADP Workforce Now from other similar products?

Provides a unified platform for managing all aspects of employee life cycle

What is your favorite aspect of this product?

Robus reporting capabilities

What do you dislike most about this product?

Talent management features

What recommendations would you give to someone considering this product?

Throughly assess organisational needs

Pros

Client Friendly Policies
Altruistic
Helps Innovate
Continually Improving Product

Cons

Less Efficient Service
Less Respectful
Less Generous

How We Deliver

ADP Workforce Now

What is ADP Workforce Now?

Company Details

Need Assistance?

Awards & Recognition

ADP Workforce Now Ratings

83 Likeliness to Recommend

Up 1 Since last award

90 Plan to Renew

Up 2 Since last award

80 Satisfaction of Cost Relative to Value

Up 3 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love ADP Workforce Now?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Leave Management Tracking/administering employee leave, paid time off, short/long term leave (e.g. illness, personal, maternity, etc.), workflows for leave requests/approvals.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Interactive Organizational Chart An interactive org chart of the company so that users can see roles, departments, teams, etc.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Scheduling Includes unloading, delivery, goods issue, and loading date. Integrates shipping, transportation, and receiving calendars and determines scheduling direction.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Benefits Administration

Payroll

Talent Management

Workforce Management - Midmarket

ADP Workforce Now Reviews

Julien W.

fast and surprisingly easy.

Likeliness to Recommend

Pros

Pablo Rafael P.

Comprehensive payroll solution with some limits.

Likeliness to Recommend

Pros

Ranjan S.

Seamless HR and payroll

Likeliness to Recommend

Pros

Cons

Most Popular ADP Workforce Now Comparisons

isolved People Cloud

Zoho People

UKG Ready

Rippling

BambooHR

Gusto

Title

Up 1
Since last award

Up 2
Since last award

Up 3
Since last award

Feature Ratings

Leave Management

Payroll Administration

Employee Record

Workforce Planning

Benefits Administration

Interactive Organizational Chart

Reporting and Analytics

Position Management

Time and Attendance

Talent Management

Scheduling

Vendor Capability Ratings

Breadth of Features

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support