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Customize HR Programs for Hourly Workers

Engage and retain hourly workers by tailoring HR programs to meet their unique needs.

  • Hourly workers are often excluded from HR programs due to operational challenges such as complex labor laws, lack of access to organizational technology, and logistical difficulties in managing large groups.
  • There is a prevailing mindset in organizations that hourly workers have similar needs to salaried employees, leading to programs that do not meet the unique needs of the hourly workforce.
  • High turnover rates among hourly workers make organizations hesitant to invest in their development and engagement.

Executive Summary

Critical Insight

Organizations often prioritize attracting hourly workers due to high turnover rates, but investing in their engagement throughout the lifecycle is key to retaining this workforce segment. Customizing HR programs for hourly workers eliminates the need to constantly reset the clock on attraction and recruitment.

Impact & Result

  • Customizing HR programs informed by an internal and external analysis allows organizations to prioritize programs with the greatest impact, ultimately enhancing the hourly worker experience.
  • Addressing the unique needs of hourly workers through the customization of HR programs is associated with higher engagement, retention, customer satisfaction, and productivity. This approach fosters an inclusive work environment that drives overall success.

Research & Tools

2. Prioritize programs for customization

Shortlist and prioritize HR programs to be customized based on impact and effort.

4. Implement customized HR programs

Create a change and communication plan to roll out customized HR programs.

Customize HR Programs for Hourly Workers enlarged preview