- Organizations do not know how to optimize generative AI tools and products (e.g. chatbots) or manage their use.
- There are significant risks, biases, and inaccuracies in generative AI use, and employees lack the skills and competencies needed to maximize the benefits of this technology while minimizing the risks.
- The technology is changing rapidly; new and updated products and solutions are becoming available constantly.
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Our Advice
Critical Insight
Advancements in generative AI technology are fundamentally changing how organizations approach and conduct work. HR is an integral partner as organizations adapt to new ways of working by supporting the development of skills needed to leverage this evolving technology and empowering employees to embrace the opportunities presented by changes in their roles.
Impact and Result
HR is a key partner in supporting the evaluation and implementation of generative AI throughout the organization. By defining and piloting use cases within the HR function, HR leaders can build the organization’s capability to maximize the benefits of this technology and empower employees to effectively leverage the available tools.