Empathy Map Template
Author(s):
Laura Ribadeneira,
Jennifer Waxman,
Nicole Landsiedel,
Carissa Palmer
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Analyze employee sentiments gained during discovery interviews. Use the Empathy Map Template to:
- Summarize interview responses into four categories: say, do, think, and feel.
- Uncover needs from disconnections.
- Gain insight from contradictions.
Use this template to create an empathy map based on discovery interview feedback.
