All Research

Foster Conversations to Understand External Customer Needs Infographic

This infographic provides leaders with advice on how they can help their internal-facing teams understand external customer needs. It also provides questions they can share...

Map Internal-Facing Team Contributions to Strategic Objectives Template

Share this tool with leaders to help them outline the information they need to convey to their internal-facing teams to help them understand how their work directly impacts...

Connect the Dots Between Your Internal-Facing Team's Contribution and Customer Impact – Learning Guide

Share this guide with leaders to empower them to elevate their internal-facing team's connection to customer needs and impact, to drive engagement and boost product and...

Connect the Dots Between Your Internal-Facing Team's Contribution and Customer Impact

This guide helps first-time leaders enhance external customer focus within their internal-facing teams. It provides hands-on strategies to help teams understand the...

Job Design Methods Catalog

Use this catalog to explore job design methods.

Job Review Tool

Use this tool to conduct a job review; document insights; identify pain points, strengths, and opportunities; and outline modifications to the job.

Job Redesign Prioritization Tool

Use this tool to shortlist and prioritize jobs for redesign.

HR Guide to Job Redesign Executive Briefing

Use this briefing to make the case for job redesign to the executive team.

HR Guide to Job Redesign Storyboard

Effectively redesign jobs to support the evolving needs of the organization and employees. Leverage job design methods to address pain points and strike a balance between a...

HR Guide to Job Redesign

Use this research to analyze and redesign jobs to meet both organizational and employee needs.
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