What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
93 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Agent Scripting
Agent Collaboration
Intelligent Search
Customer Service Workflow Management
Multi Channel Support
Analytics and Reporting
Customer Community Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
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Zendesk for Service Reviews
Elman M.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2023
Amazing product, easy to use.
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
It provides a variety of features like chat, and ticket allocation, and provides accurate and also up to date information of all the data that you have stored. Amazing customer service and very responsive.
What is your favorite aspect of this product?
The chat feature which allows to provide live service, the storage of information, and how it is presented. The interface is very clear and integration with other tools is very smooth providing an even better service.
What do you dislike most about this product?
That is not that user-friendly, it takes time to get to know every feature, besides that sometimes when it gets updated some features become slow but this is just for short period of time. Besides the mentioned before there is no other major complaint.
What recommendations would you give to someone considering this product?
Do not hesitate to use it since it will enhance their services providing one of the best tools in this category, is simply fun to use, the only thing to take into consideration is to have time to learn to master every feature.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ankit G.
- Role: Finance
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Nov 2023
Zendesk is super easy to use with lot of features
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Support gets back to you pretty quickly and gives you articles or answers your questions, straight forward. Zendesk provides a lot of training material and it's pretty easy to use!
What is your favorite aspect of this product?
My favorite feature is View. You can create many views depending on your requirements and put a lot of filters. It will help in reporting.
What do you dislike most about this product?
The layout is a bit confusing at first and there's definitely a learning curve. I also don't like that you have to pay for adding agents when a company is small (under 10). This makes sense for bigger companies though.
What recommendations would you give to someone considering this product?
If you are looking for highly customizable ticketing tool then go for Zendesk
Pros
- Unique Features
- Generous Negotitation
- Includes Product Enhancements
- Helps Innovate
Cons
- Less Performance Enhancing
- Less Efficient Service
- Less Friendly Negotiation
Tanmay J.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2023
good product
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
The capabilities like integrating support apps which can developed by us as developers and not just one but multiple applications based on our requirements.
What is your favorite aspect of this product?
Support app integration
What do you dislike most about this product?
The documentation is hard to read and understand.
What recommendations would you give to someone considering this product?
It's a good app. Make sure to understand the support app integration part
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing