This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-877-281-0480 (US/CAN) or
+1-519-936-2659 (International)
Zendesk for Service
7.9 /10

What is Zendesk for Service?

Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Zendesk for Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk for Service.

87 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk for Service?

5% Negative
11% Neutral
84% Positive

Pros

  • Security Protects
  • Performance Enhancing
  • Respectful
  • Acts with Integrity

Feature Ratings

Average 80

API Integration

85

Configurable Knowledge Repository

83

Rich Text Editor

81

Role-Based Access

80

Intelligent Search

80

Reporting and Analytics

75

Vendor Capability Ratings

Average 77

Ease of Implementation

83

Business Value Created

82

Quality of Features

78

Vendor Support

78

Availability and Quality of Training

77

Usability and Intuitiveness

77

Breadth of Features

77

Ease of Data Integration

76

Ease of IT Administration

76

Ease of Customization

75

Product Strategy and Rate of Improvement

74

Zendesk for Service Reviews

Er Avinash P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Publishing Knowledge base

Likeliness to Recommend

10 /10

What differentiates Zendesk for Service from other similar products?

-> Ease to organize and edit published articles. -> User friendly interface and environment. -> Automation, triggers, workflows are perfect.

What is your favorite aspect of this product?

Perfect self-service environment. Published articles, FAQs, and documentation, allows customer to handle the issues and resolve the problems independently.

What do you dislike most about this product?

Restricted to internet, offline support is not yet available.

What recommendations would you give to someone considering this product?

Tool is just perfect to publish KBs and Articles.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bjorn K.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Organized Move from the App

Likeliness to Recommend

7 /10

What differentiates Zendesk for Service from other similar products?

The information shared to customers is timely

What is your favorite aspect of this product?

The conducting of surveys is well addressed by the app

What recommendations would you give to someone considering this product?

The considerable tool for recommending

Pros

  • Reliable
  • Unique Features
  • Effective Service
  • Saves Time

Harshani A.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Sep 2024

Great tool for client assistance

Likeliness to Recommend

10 /10

What differentiates Zendesk for Service from other similar products?

Zendesk Guide is the one software that can be used to support the customers over email, chat or phone.

What is your favorite aspect of this product?

My favourite aspect of Zendesk is its user-friendly interface, that is easy to master with regular use. It offers various features to make it the best choice for delivering best customer support.

What do you dislike most about this product?

The only thing I started to dislike about Zendesk is the Agent Assist tool, which completely changes the meaning of the statement.

What recommendations would you give to someone considering this product?

I would say if anyone is wanting to have a platform for delivering the best customer service to their members via different modes, you can go for it! This is the best ever software!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Zendesk for Service Comparisons