What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Security Protects
- Performance Enhancing
- Respectful
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
API Integration
Configurable Knowledge Repository
Role-Based Access
Rich Text Editor
Intelligent Search
Reporting and Analytics
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
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Zendesk for Service Reviews
Tamika M.
- Role: C-Level
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2024
Full support for social networks and websites.
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
The main difference is that Zendesk offers better connectivity with social networks, which helps to collect each of the messages received on social networks in a single inbox and thus address customer requests in an easier way. Zendesk also allows you to work together to handle each of the support tickets, so the entire team of company agents can easily handle each of the requests, divide the tickets among all the agents and thus give a priority response time.
What is your favorite aspect of this product?
I like Zendesk's notification system, this notification system sends alerts to all linked devices and so you can be aware of when you receive new support tickets. Zendesk also offers a live support system, where we can open a live chat with customers through our website, add opening hours for that live chat and closing time, in addition, the live chat system offers a queue function which allows us to serve all customers in an orderly manner. Zendesk has a complete ticket history which allows us to fully track each ticket individually.
What do you dislike most about this product?
Zendesk offers a very complete system for customer service and so far I have not had any problems, I have been able to attend to all tickets for my technology company, managing to attend to new requests from all customers in record time. The platform in general behaves very well and has not given me any problems, it is very complete.
What recommendations would you give to someone considering this product?
My main recommendation is to use Zendesk in conjunction with or integrated with the company's social networks, in order to get the most benefit and be able to attend to many more requests within the same support panel. This integration allows you to add bots to social networks and thus attend to basic requests from customers on social networks.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Peter S.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2024
Amazing product!
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
By tracking the most important customer service metrics in one place, monitor support request trends And measure customer satisfaction this makes Zendesk unique
What is your favorite aspect of this product?
Its ability to track the most important customer service metrics in one place, monitoring of support request trends and capability to measure customer satisfaction
What do you dislike most about this product?
None at the moment
What recommendations would you give to someone considering this product?
It is a need to have tool, if you need an analysis of various trends within your organization or business
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Hanifat O.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Fantastic product, great features
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Quite efficient!
What is your favorite aspect of this product?
Ticket tracking and efficiency
What do you dislike most about this product?
Nothing for now.
What recommendations would you give to someone considering this product?
I highly recommend
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features