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Zendesk for Service Logo
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Zendesk

Zendesk for Service

Composite Score
8.5 /10
CX Score
8.7 /10
Category
Zendesk for Service
8.5 /10

What is Zendesk for Service?

Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.

Company Details


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Awards & Recognition

Zendesk for Service won the following awards in the Customer Service - Enterprise category

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Zendesk for Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk for Service.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

Up 2
Since last award

92 Plan to Renew

79 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
90%
Negotiation and Contract:
82%
Conflict Resolution:
84%
Strategy & Innovation:
83%
Service Experience:
88%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk for Service?

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2% Negative
11% Neutral
87% Positive

Pros

  • Respectful
  • Reliable
  • Efficient Service
  • Acts with Integrity

Feature Ratings

Average 80

Agent Scripting

81

Customer Self Service Capabilities

81

Contact Center Integration

81

Intelligent Search

81

Agent Collaboration

81

Customer Service Knowledge Management

81

Customer Service Workflow Management

79

Mobile Customer Care

79

Analytics and Reporting

79

Customer Community Management

78

Multi Channel Support

78

Vendor Capability Ratings

Average 78

Ease of Data Integration

80

Ease of IT Administration

80

Ease of Implementation

79

Quality of Features

79

Business Value Created

79

Usability and Intuitiveness

79

Breadth of Features

78

Product Strategy and Rate of Improvement

78

Ease of Customization

76

Vendor Support

75

Availability and Quality of Training

74

Zendesk for Service Reviews

Britt H.

  • Role: Human Resources
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Evaluating Zendesk for Service Effectiveness.

Likeliness to Recommend

10 /10

What differentiates Zendesk for Service from other similar products?

With an intuitive interface and many ways to customize, Zendesk for Service helps companies make the platform fit their unique requirements. Integrating with different applications gives Zendesk added flexibility, which is one of the reasons it is chosen by many organizations.

What is your favorite aspect of this product?

I really like how easy it is to use Zendesk for Service because its interface is so intuitive and makes everything clear and easy to find. This makes it easy for agents to handle customer tickets, find the information they need fast, and respond fast, helping the team serve customers better and keep things organized.

What do you dislike most about this product?

Zendesk for Service’s pricing structure can be problematic for small enterprises because it tends to get expensive as they grow. If businesses need to add extra features or integrations to suit their changing needs, the tiered pricing model may create unseen costs.

What recommendations would you give to someone considering this product?

Anyone interested in Zendesk for Service should carefully consider how it meets their organisation’s needs and fit within the budget. When you know which features matter most for your team, you'll get the best results from the platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Veera Reddy P.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

Interactions &various channels for case generation

Likeliness to Recommend

8 /10

What differentiates Zendesk for Service from other similar products?

Support process streamlining

What is your favorite aspect of this product?

Reports generation

What do you dislike most about this product?

Customization is limited

What recommendations would you give to someone considering this product?

As per the Project requirements we can choose this for customer support implementation and streaming the process.

Pros

  • Efficient Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Jane U.

  • Role: Public Sector
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

Overview Review

Likeliness to Recommend

5 /10

What differentiates Zendesk for Service from other similar products?

Zendesk allows businesses to manage customer queries from various channels (email, social media, phone, live chat) in a single, centralized platform, boosting customer engagement and efficiency.

What is your favorite aspect of this product?

Authentication Options. Zendesk has several different authentication options

What do you dislike most about this product?

Potentially high price tag with complicated pricing plans

What recommendations would you give to someone considering this product?

Ensure buyers achieve their goals with a company's products or services.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Effective Service

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