What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZendesk for Service Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zendesk for Service.
84 Likeliness to Recommend
92 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Respectful
- Performance Enhancing
- Trustworthy
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-Site Functionality
Integrated Knowledge Management
Reporting
End User Self Serve
Integration With IT Tools
Technician Administration
Multi Device Capability
End User Support Solutions
Service Catalog
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Ease of Customization
Business Value Created
Vendor Support
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Also Featured in...
Zendesk for Service Reviews
Milan P.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2024
Fantastic product
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk excels in its intuitive user interface and ease of use. Its strong integration capabilities and robust reporting features also stand out. The flexibility and scalability make it suitable for various business sizes.
What is your favorite aspect of this product?
I appreciate Zendesk’s user-friendly interface and its seamless integration with other tools. The comprehensive reporting and analytics features also enhance its value.
What do you dislike most about this product?
Customization options can sometimes be limited. Advanced features may require additional costs or third-party integrations. The initial setup can be somewhat complex.
What recommendations would you give to someone considering this product?
Evaluate if its features align with your specific needs and budget. Consider the ease of integration with existing tools. Take advantage of trial periods to ensure it fits your team's workflow.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sakshi K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2024
Easy To Use
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk for Service stands out with its user-friendly interface, robust automation capabilities, seamless omnichannel support, extensive integration options, and powerful analytics, enhancing customer experience and operational efficiency.
What is your favorite aspect of this product?
My favorite aspect of Zendesk is its intuitive interface, making it easy to manage customer interactions and support tickets efficiently, which significantly enhances overall customer satisfaction and team productivity.
What do you dislike most about this product?
What I dislike most about Zendesk is its steep learning curve, making it challenging for new users to navigate and fully utilize all features efficiently.
What recommendations would you give to someone considering this product?
I recommend Zendesk for its robust customer support features, intuitive interface, and seamless integration with other tools. It's ideal for improving customer satisfaction and streamlining support processes.
Pros
- Continually Improving Product
- Inspires Innovation
- Caring
- Helps Innovate
Serge S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Have an extraordinary ally at your fingertips
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
In addition to managing tickets, he has helped the company communicate better with our customers and other stakeholders. When it comes to internal and external customer service and support, it is invaluable and ahead of the curve. Our ability to receive, distribute and respond to tickets efficiently, as well as register customers and centralize data across the organization, has improved tremendously.
What is your favorite aspect of this product?
Zendesk is a great tool for managing support and assistance issues; we use it internally to address employee concerns and externally to provide better care and support to all of our customers. It has a simple user interface that doesn't overwhelm consumers.
What do you dislike most about this product?
New users can get up to speed faster if the platform would have a help module that offered lessons or step-by-step guides to more complicated functions.
What recommendations would you give to someone considering this product?
Knowing Zendesk's capabilities and the value it adds to your company's service and support for both customers and employees, it's easy for me to recommend the software. Managing tickets has never been easier with this tool.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy