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Zendesk

Zendesk for Service

Composite Score
8.2 /10
CX Score
8.4 /10
Category
Zendesk for Service
8.2 /10

What is Zendesk for Service?

Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.

Company Details


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Awards & Recognition

Zendesk for Service won the following awards in the Customer Service - Enterprise category

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Zendesk for Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk for Service.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

93 Plan to Renew

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk for Service?

3% Negative
14% Neutral
83% Positive

Pros

  • Reliable
  • Respectful
  • Acts with Integrity
  • Performance Enhancing

Feature Ratings

Average 78

Customer Self Service Capabilities

80

Customer Service Knowledge Management

79

Contact Center Integration

79

Agent Scripting

79

Agent Collaboration

78

Intelligent Search

78

Customer Service Workflow Management

78

Multi Channel Support

77

Analytics and Reporting

77

Customer Community Management

76

Mobile Customer Care

75

Vendor Capability Ratings

Average 76

Ease of Implementation

79

Quality of Features

79

Business Value Created

78

Ease of Data Integration

78

Ease of IT Administration

77

Usability and Intuitiveness

77

Breadth of Features

75

Product Strategy and Rate of Improvement

75

Vendor Support

74

Ease of Customization

73

Availability and Quality of Training

73

Zendesk for Service Reviews

Mohit G.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Superb product for customer service

Likeliness to Recommend

9 /10

What differentiates Zendesk for Service from other similar products?

It helps our customers to get support through multiple channels like email, chat, phone call etc. as per their desired channel which increases customer satisfaction.

What is your favorite aspect of this product?

Its knowledge base feature is my favorite as it enables our customers to get support through self service portal, frequently asked questions and guides to help customers etc.

What do you dislike most about this product?

I am using it on regular basis and really like this software and its various features so i dont find any dislikes in it.

What recommendations would you give to someone considering this product?

If someone is in search of a best customer service platform which covers all the needs of your customers then you must try this software.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Ajit J.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

It is great customer service product

Likeliness to Recommend

8 /10

What differentiates Zendesk for Service from other similar products?

The interface,features like trigger and plug-ins

What is your favorite aspect of this product?

Integration to Brower and feature

What do you dislike most about this product?

Complex interface

What recommendations would you give to someone considering this product?

It's great product for customer services where we can see all history of conversation whenever required

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Imtiyaz S.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Great Product for Service Management

Likeliness to Recommend

8 /10

What differentiates Zendesk for Service from other similar products?

Zendesk for Service stands out with its unified platform, customizable workflows, scalability, robust analytics, seamless integrations, focus on customer experience and AI-driven automation.

What is your favorite aspect of this product?

1. Better Reporting and Analytics 2. Customization options

What do you dislike most about this product?

Cost and Customer Support

What recommendations would you give to someone considering this product?

1. Understand Your Needs - Before diving into any software evaluation, it's crucial to understand your organization's specific customer service needs. 2. Explore Features- Zendesk offers a range of features for customer support, including ticket management, knowledge base, live chat, reporting & analytics, automation, and integrations with CRM and other tools. 3. Explore these features in detail to see how well they align with your requirements.

Pros

  • Saves Time
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy