What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
93 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Security Protects
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Self Service Capabilities
Agent Collaboration
Contact Center Integration
Multi Channel Support
Agent Scripting
Analytics and Reporting
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Customer Community Management
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Availability and Quality of Training
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Zendesk for Service Reviews
John F.
- Role: Operations
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Sep 2020
Excellent in addressing all customer needs
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Its versatile and executes a number of functions and this ensures that all organization acquires value for invested money.
What is your favorite aspect of this product?
It has enabled us offer reliable customer support services to our clients and this ensures that we maintain a stable and loyal customer base that helps our company grow. It has a simple user-interface and our staff are able to use the platform reliably without any delay at all.
What do you dislike most about this product?
Some of our less tech savvy users had a steep learning curve in understanding how to use the platform
What recommendations would you give to someone considering this product?
Its an excellent platform that helps all users implement and offer reliable customer services to all users
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Bruce V.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2020
Easy to use customer support solution
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk Support offers powerful features that will assist to track and priotize tickets to help your customer support team deliver fast and better services to clients. Its powerful knowledge base creator and ease of use makes it unique product among its competitors.
What is your favorite aspect of this product?
Zendesk keeps us confident in knowing that even when the tickets volume doubles ,the software can handle the rising number of tickets. It has assisted to be efficient without using a high cost of budget. It is intuitive and the user interface is user-friendly to make it easy to manage all of our customer interactions.
What do you dislike most about this product?
Zendesk gives all we needed to manage client interactions and i have not found anything i dislike.
What recommendations would you give to someone considering this product?
I recommend using Zendesk for all types of organization and use the free trial plan to test its features firsthand at no cost. It is easy to use and very affordable. It will assist your company deliver better client services.
Pros
- Reliable
- Efficient Service
- Effective Service
- Helps Innovate
Barbara W.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2020
Convenient chat tool for connecting with clients.
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Great and convenient tool with great unique features.
What is your favorite aspect of this product?
The back end management system is extremely user friendly and takes little time to learn how to deploy it.
What do you dislike most about this product?
The only minor dislike is that if the client you were chatting or communicating with goes offline the messages or conversation with him or her gets erased.
What recommendations would you give to someone considering this product?
So far a software you can trust mostly in communication and support services.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
