What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
93 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Agent Scripting
Agent Collaboration
Intelligent Search
Customer Service Workflow Management
Multi Channel Support
Analytics and Reporting
Customer Community Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
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Zendesk for Service Reviews
Ravi R.
- Role: Operations
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2024
"Amazing product to manage your support"
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
The ticketing structure is good and categories the tickets based on departments and end users. Also, their reporting capability is good.
What is your favorite aspect of this product?
I would say reporting has been top notch as we require the data for analysis and deep learning of user behaviour.
What do you dislike most about this product?
At times it lags a little while uploading or downloading documents needs a very high speed internet, however, the rest of the functions works better.
What recommendations would you give to someone considering this product?
It's very tedious managing customer support without a tool just independently relying on Gmail or other services. Zendesk does the job without any hiccups and it's way too easy to implement and user friendly.
Pros
- Enables Productivity
- Respectful
- Helps Innovate
- Continually Improving Product
Serge S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Have an extraordinary ally at your fingertips
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
In addition to managing tickets, he has helped the company communicate better with our customers and other stakeholders. When it comes to internal and external customer service and support, it is invaluable and ahead of the curve. Our ability to receive, distribute and respond to tickets efficiently, as well as register customers and centralize data across the organization, has improved tremendously.
What is your favorite aspect of this product?
Zendesk is a great tool for managing support and assistance issues; we use it internally to address employee concerns and externally to provide better care and support to all of our customers. It has a simple user interface that doesn't overwhelm consumers.
What do you dislike most about this product?
New users can get up to speed faster if the platform would have a help module that offered lessons or step-by-step guides to more complicated functions.
What recommendations would you give to someone considering this product?
Knowing Zendesk's capabilities and the value it adds to your company's service and support for both customers and employees, it's easy for me to recommend the software. Managing tickets has never been easier with this tool.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Nay M.
- Role: Vendor Management
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Apr 2024
Great for Custumer Service Management
Likeliness to Recommend
What is your favorite aspect of this product?
Keeping control of all issues we have, not loosing the track
What recommendations would you give to someone considering this product?
Its nice for ticket system and custumer services operations
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy