This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-877-281-0480 (US/CAN) or
+1-519-936-2659 (International)
Zendesk for Service Logo
Zendesk for Service Logo
Zendesk

Zendesk for Service

Composite Score
8.2 /10
CX Score
8.4 /10
Category
Zendesk for Service
8.2 /10

What is Zendesk for Service?

Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zendesk for Service won the following awards in the Customer Service - Enterprise category

Filter By

Zendesk for Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk for Service.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

93 Plan to Renew

78 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk for Service?

3% Negative
14% Neutral
83% Positive

Pros

  • Reliable
  • Respectful
  • Acts with Integrity
  • Performance Enhancing

Feature Ratings

Average 78

Customer Self Service Capabilities

80

Customer Service Knowledge Management

79

Contact Center Integration

79

Agent Scripting

79

Agent Collaboration

78

Intelligent Search

78

Customer Service Workflow Management

78

Multi Channel Support

77

Analytics and Reporting

77

Customer Community Management

76

Mobile Customer Care

75

Vendor Capability Ratings

Average 76

Ease of Implementation

79

Quality of Features

79

Business Value Created

78

Ease of Data Integration

78

Ease of IT Administration

77

Usability and Intuitiveness

77

Breadth of Features

75

Product Strategy and Rate of Improvement

75

Vendor Support

74

Ease of Customization

73

Availability and Quality of Training

73

Zendesk for Service Reviews

Jessica F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Powerful support tool with excellent features

Likeliness to Recommend

10 /10

What differentiates Zendesk for Service from other similar products?

Zendesk stands out for its robust automation, easy integration with third-party apps, and comprehensive reporting tools that provide deep insights into support metrics

What is your favorite aspect of this product?

My favorite aspect is the intuitive interface that makes it easy to manage multiple communication channels, along with the powerful automation features

What do you dislike most about this product?

I dislike the high pricing tiers, especially for smaller teams, and the limited customization options in certain areas.

What recommendations would you give to someone considering this product?

Consider Zendesk if you need a scalable solution with strong automation and reporting capabilities

Pros

  • Performance Enhancing
  • Enables Productivity
  • Respectful
  • Helps Innovate

Raguta S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

An Amazing Customer Service Tool

Likeliness to Recommend

9 /10

What differentiates Zendesk for Service from other similar products?

Zendesk for Service is resourceful as it handles also IT Service management.

What is your favorite aspect of this product?

With this tool, handling customer service is improved and we have industry leading features.

What do you dislike most about this product?

Well, it's a product that never fails.

What recommendations would you give to someone considering this product?

For enhanced business customer service, Zendesk for Service is a great tool and I recommend it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

John F.

  • Role: Operations
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

The best in offering customer support to clients

Likeliness to Recommend

10 /10

What differentiates Zendesk for Service from other similar products?

Zendesk for Service offers customer support in various formats from chat, email, phone among others and this ensures that users are able to reach their clients on time.

What is your favorite aspect of this product?

Zendesk for Service helps us connect with our clients and resolve the issues that they have and thus create a loyal customer base. Simplifies how we engage with our clients and helps in ticketing system thus bring efficiency and streamline customer service delivery. Zendesk for Service is affordable and this opens up its usage across all organizations including even the SMEs.

What do you dislike most about this product?

It has been accurate and we've not had any problems in using the platform efficiently across our organization.

What recommendations would you give to someone considering this product?

Zendesk for Service is built to help organizations connect with their clients and in the process resolve their pending issues and thus make the customer feel appreciated.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing