What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
93 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Agent Scripting
Agent Collaboration
Intelligent Search
Customer Service Workflow Management
Multi Channel Support
Analytics and Reporting
Customer Community Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
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Zendesk for Service Reviews
Jessica F.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
Powerful support tool with excellent features
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk stands out for its robust automation, easy integration with third-party apps, and comprehensive reporting tools that provide deep insights into support metrics
What is your favorite aspect of this product?
My favorite aspect is the intuitive interface that makes it easy to manage multiple communication channels, along with the powerful automation features
What do you dislike most about this product?
I dislike the high pricing tiers, especially for smaller teams, and the limited customization options in certain areas.
What recommendations would you give to someone considering this product?
Consider Zendesk if you need a scalable solution with strong automation and reporting capabilities
Pros
- Performance Enhancing
- Enables Productivity
- Respectful
- Helps Innovate
Raguta S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2024
An Amazing Customer Service Tool
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk for Service is resourceful as it handles also IT Service management.
What is your favorite aspect of this product?
With this tool, handling customer service is improved and we have industry leading features.
What do you dislike most about this product?
Well, it's a product that never fails.
What recommendations would you give to someone considering this product?
For enhanced business customer service, Zendesk for Service is a great tool and I recommend it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
John F.
- Role: Operations
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Aug 2024
The best in offering customer support to clients
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk for Service offers customer support in various formats from chat, email, phone among others and this ensures that users are able to reach their clients on time.
What is your favorite aspect of this product?
Zendesk for Service helps us connect with our clients and resolve the issues that they have and thus create a loyal customer base. Simplifies how we engage with our clients and helps in ticketing system thus bring efficiency and streamline customer service delivery. Zendesk for Service is affordable and this opens up its usage across all organizations including even the SMEs.
What do you dislike most about this product?
It has been accurate and we've not had any problems in using the platform efficiently across our organization.
What recommendations would you give to someone considering this product?
Zendesk for Service is built to help organizations connect with their clients and in the process resolve their pending issues and thus make the customer feel appreciated.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing