What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Reliable
- Respectful
- Fair
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
Content Workflow Management
Standard Templates
Management Interface
E-Commerce Integration
Social Media Integration
Digital Asset Management
Content Security
Analytics and Reporting
AI Tools
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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WordPress.com Reviews
Serena S.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Dec 2021
Reliable service. Helps you standout!
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
It's a cut above mainly because of its customization options. This website builder /host is not your average drag and drop website. I've moved from Wix to Squarespace now to Wordpress all because of recommendations from my developers over the years.
What is your favorite aspect of this product?
You can use the Divi Builder to make it a bit more intuitive or code your own site! This is my favorite thing. I (who does not code) can use the DB to design my own pages or I can use my website builder to make more intricate pages.
What do you dislike most about this product?
I dislike the dashboard that lists out the pages on your website. It's very hard to read and I don't fully understand it. We've also had problems using the pop up feature. It's glitched out so many times so we ended up just taking it down.
What recommendations would you give to someone considering this product?
I would say 100% hire a developer to work with you on creating the best site through them. They have a breadth of features that can help you stand out as a business. Using Wordpress has been a great experience and my site has NEVER crashed.
Pros
- Reliable
- Security Protects
- Helps Innovate
- Includes Product Enhancements
Cons
- Slower Product Innovation
Søren E.
- Role: Information Technology
- Industry: Energy
- Involvement: IT Leader or Manager
Submitted Nov 2021
Best Free CMS
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
If you are a small business, WordPress is a great way to get started with a professional looking website
What is your favorite aspect of this product?
WordPress is the best free open-source content management system to manage your website
What do you dislike most about this product?
There can be some difficulty with integration of some 3rd party apps
What recommendations would you give to someone considering this product?
Trustworthy product for a widely recognised brand.
Pros
- Over Delivered
- Helps Innovate
- Reliable
- Performance Enhancing
Huseyin D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2021
Best and Easiest Website Maker Platform
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Simple and easy to use than others.
What is your favorite aspect of this product?
First of all, it is free. With WordPress, you don't need to know to code. It has lots of plugins and themes that make your work easier. If you choose the right tool, you can make some great websites. We are using it as a Website maker.
What do you dislike most about this product?
Sometimes you need plugins and themes. They are a bit expensive.
What recommendations would you give to someone considering this product?
Don't hesitate to use it. It is an excellent solution for website making.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
