What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
Up
1
Since last award
96 Plan to Renew
Down
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 91%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 91%
- Service Experience:
- 92%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
Content Workflow Management
Management Interface
E-Commerce Integration
Standard Templates
Social Media Integration
Digital Asset Management
Content Security
Analytics and Reporting
Translation Facilitation
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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WordPress.com Reviews
Beckham L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
Versatile Platform for Websites.
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress is backed with rich community and technical support where it also available with the forums, tutorial and professional tips for the users. Amidst such an atmosphere of cooperation, an easier learning process and experience enhancement is promoted compared to competitors offering a similar service without extensive tools and information. Another advantage of the platform is the capability of growing from a simple website that perhaps is a simple blog to huge online shops and stores.
What is your favorite aspect of this product?
One of the rather important characteristics is the availability of a large number of resources for working with the platform, forums, blogs, competent documentation. It offers both beginner tutorials and online discussions and Q&A’s from experts to be able to enhance the overall functionality of the crowdsource marketing system. This make WordPress.com useful tool for people who want to advance in experience and for those who have no experience at all in managing their websites.
What do you dislike most about this product?
One downside to the platform is the pricing system that might pose a problem to any user interested in finding unique features. However, there are numerous core tools and features which have been disabled in the free version, and although some of them can be enabled by using the thirty days free trial option, that would likely result in customer’s prompt setup of a paid plan as they incur more charges depending on the complexity of their websites needs.
What recommendations would you give to someone considering this product?
Don’t miss the opportunity and utilise related aids, including, for instance, tutorials or popular communities. Studying these materials should help to gain a deeper insight of the platform and potentially unlock its full potential for your specific purpose for the website.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Bianca K.
- Role: Industry Specific Role
- Industry: Energy
- Involvement: End User of Application
Submitted May 2025
A flexible and well integrated platform.
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress.com sets itself apart from other website builder platforms in terms of navigability and flexibility. By having a large variety of themes and plugins that work in tandem, users can design their final product using customizations that are restricted to their desire, both in terms of usefulness and looks, while having minimal programming knowledge.
What is your favorite aspect of this product?
One of the best things about WordPress.com is its flexibility and ability to be customized quite easily. One cannot complain of the choices available on them and plugins, where a user can customize his/her website to the TOG’s brand image. This feature is rather helpful and allows for flexibility needed when creating personal blogs, portfolios, as well as business sites for selling products online.
What do you dislike most about this product?
One of the main problems of using WordPress.com is that the themes interface is limited or partially restricted on the lower pricing plans. Some might argue that the clients are limited by the lack of permission to download additional plugins or themes which can be very helpful when designing bespoke projects capable of offering comprehensive functions to a certain client.
What recommendations would you give to someone considering this product?
In particular, if one is thinking about using WordPress.com, one should firstly choose the free package to get a feeling of the actual site. This will enable the users set a tone on whether they will require further services hence making it easier for them to purchase the paid package.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Arushi B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
Superb tool for creating blogs websites.
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
It is one of the richest and easiest tool for creating the blog website by simple doing the drag and drop. It has lots of inbuilt themes. We can create website with in few mins. It is easy to manage and deploy on servers. Content management is easy and quick.
What is your favorite aspect of this product?
It reduce the maintenance cost. Easy to manage content from anywhere by using the Cpanel. It automatically updates the plugins and library without any extra efforts.
What do you dislike most about this product?
Not suitable for complex websites, limited plugins and integration.
What recommendations would you give to someone considering this product?
Good for non tech website designers. It saves time as well as money.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
