What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
Up
1
Since last award
96 Plan to Renew
88 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 91%
- Service Experience:
- 92%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
Content Workflow Management
Management Interface
E-Commerce Integration
Standard Templates
Social Media Integration
Digital Asset Management
Content Security
Analytics and Reporting
Translation Facilitation
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
Tolulope I.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted May 2025
Powerful and user-friendly platform
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress.com stands out with its ease of use, extensive theme and plugin ecosystem, reliable hosting, and strong community support
What is your favorite aspect of this product?
Its intuitive interface that allows users to create and manage websites easily
What do you dislike most about this product?
limited customization and a bit difficult to understand for a beginner
What recommendations would you give to someone considering this product?
WordPress is a great platform to start with. They have a great community support and website built are usually fully optimized.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Olatayo O.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
Simplicity Meets Scalability;With Some Limits.
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress.com stands out with its perfect balance of simplicity and power. Unlike basic website builders, it grows with you, from simple blogs to full e-commerce stores,while handling all the technical stuff (updates, security, backups) automatically. The massive library of themes and plugins (on paid plans) lets you customize endlessly, and the Gutenberg editor makes publishing foolproof.
What is your favorite aspect of this product?
It's the peace of mind. As someone who just wants to focus on content, I love that WordPress.com handles updates, security, and backups automatically. The built-in SEO tools and analytics are icing on the cake, and no extra plugins are needed!
What do you dislike most about this product?
The "walled garden" approach can frustrate power users. Want to install a specific plugin or tweak server settings? You'll need to upgrade to the priciest plan. The free version feels like a demo.
What recommendations would you give to someone considering this product?
Start with the free plan to test-drive, but expect to upgrade for a "real" website. Perfect for bloggers and small businesses who value simplicity over total control. Developers or complex sites? Stick with self-hosted WordPress.org.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Antoine R.
- Role: Industry Specific Role
- Industry: Manufacturing
- Involvement: End User of Application
Submitted May 2025
WordPress.com for the Non-Tech Crowd
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress.com is designed to manage large amounts of content, in contrast to basic website builders. So it works very well for big or complex projects.
What is your favorite aspect of this product?
Ready-to-use templates that are tidy and expert.
What do you dislike most about this product?
difficult to modify without coding.
What recommendations would you give to someone considering this product?
Back up your site regularly, even if it is managed.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
