What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Reliable
- Trustworthy
- Fair
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Content Creation
Content Storage
Content Campaign Management
Editorial Workflow
Content Curation / Library Controls
Web Experience Management Integration
Content Optimization
Multi-Channel Distribution
Personalization/Audience Targeting
Content Analytics
Editorial Calendar
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Ease of Customization
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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WordPress.com Reviews
Hala H.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Initial Implementation
Submitted Jul 2025
Pleased with wordpress
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress.com is user-friendly and designed to cater to beginners. It offers pre-built themes and drag-and-drop elements, making it easy for users to get started quickly.
What is your favorite aspect of this product?
WordPress.com is really simple to use. You don’t have to worry about things like hosting or security, which is a huge plus. But as your site grows or you need more features, it allows for an easy upgrade path where you can access more customization options (themes, plugins, and even monetization tools) without the steep learning curve of self-hosted WordPress.
What do you dislike most about this product?
On the free and Personal plans, you’re pretty restricted in terms of what you can do.
What recommendations would you give to someone considering this product?
If you're new to website building or just want to experiment with creating a blog, portfolio, or basic website, the free plan is a solid place to start. You can get a feel for the platform, test its interface, and see if it meets your needs before committing financially.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Kanika R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
Low Code Website Development Platform
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
It is low code platforms for developing the websites within limited time. It has lots of themes and templates helps in website development. Content management is easy and fast. Lots of plugins inbuilt. Content quickly updated after the changes.
What is your favorite aspect of this product?
Easy to manage website using Cpanel. Reduce maintenance cost, boost productivity.
What do you dislike most about this product?
Sometimes unable to integrate customised plugins.
What recommendations would you give to someone considering this product?
WordPress is game-changer for small websites and easy to manage digital content as well.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Antoine R.
- Role: Industry Specific Role
- Industry: Manufacturing
- Involvement: End User of Application
Submitted May 2025
WordPress.com for the Non-Tech Crowd
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress.com is designed to manage large amounts of content, in contrast to basic website builders. So it works very well for big or complex projects.
What is your favorite aspect of this product?
Ready-to-use templates that are tidy and expert.
What do you dislike most about this product?
difficult to modify without coding.
What recommendations would you give to someone considering this product?
Back up your site regularly, even if it is managed.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
