This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
+1-877-281-0480 (US/CAN) or
+1-703-544-9513 (International)
WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.1 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

Filter By

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

88 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
7% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Transparent

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

84

Content Workflow Management

84

Standard Templates

83

Management Interface

83

E-Commerce Integration

83

Social Media Integration

83

Digital Asset Management

82

Content Security

82

Analytics and Reporting

82

AI Tools

81

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

84

Quality of Features

84

Ease of Customization

83

Ease of Data Integration

83

Ease of IT Administration

82

Usability and Intuitiveness

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

80

Vendor Support

79

WordPress.com Reviews

Prabhu V.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Beginner-Friendly and User-Focused

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress.com shines by being your personal website playground, minus the tech fuss. It's like having a box of magic tools – you can effortlessly jazz up your site using plugins without breaking a sweat. It's your creative haven, guided by a friendly mentor – no tech wizardry needed to make your site stunning. So, if you're not into geeky jargon but still want an awesome website, WordPress.com is your go-to spot. It's the place where your web adventures begin, letting you showcase your uniqueness hassle-free!

What is your favorite aspect of this product?

A standout feature of WordPress.com, dear to my heart, is its multilingual support. This allows me to effortlessly translate my content, breaking language barriers and connecting with a global audience. Moreover, the smooth media management lets me share images, videos, and more with utmost ease, enhancing my site's visual appeal. And let's not forget the seamless social media integration – a true game-changer for engagement. By effortlessly connecting my site to social platforms, I've amplified its reach and interaction, giving visitors a holistic experience. These features collectively encapsulate why WordPress.com is my top choice.

What do you dislike most about this product?

As I've explored WordPress.com, a couple of points have stood out. Firstly, compared to the self-hosted version of WordPress, the platform feels somewhat less flexible. It's like having a sturdy base, but you can't customize every nook and cranny as freely. Additionally, while the basic features are great, unlocking premium options can be a bit pricey. It's like having access to a cool playground, but some of the fun stuff requires a separate ticket. Despite these considerations, the ease of use and the potential for creating a stunning site have kept me engaged and hopeful for what lies ahead.

What recommendations would you give to someone considering this product?

For beginners, begin with a user-friendly theme, dabble in basic customizations, and seek community assistance. As you grow, consider embracing premium features to unlock advanced tools. For seasoned professionals, architect your site's purpose, select themes aligned with goals, prioritize performance optimization, and weigh premium features for sustained value. Approach WordPress.com like a skilled craftsman, creating an online masterpiece with precision and purpose.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kruthika T.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Good for beginners and easy to use

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

What sets WordPress.com apart from its counterparts is its vast ecosystem of themes, plugins, and a thriving user community. This empowers users with unparalleled customization and scalability options, making it a go-to choice for both beginners and experienced developers. The seamless integration of the WordPress content management system offers robust features, while its user-friendly interface ensures accessibility for those without extensive technical knowledge. This unique combination of flexibility, user-friendliness, and a supportive community sets WordPress.com apart, making it a versatile and empowering platform for website creation.

What is your favorite aspect of this product?

Two standout features truly elevate WordPress.com for me. Firstly, the realm of plugins extends my site's capabilities without any coding. It's like a digital toolbox that empowers me to add functions effortlessly, from e-commerce to social sharing. Secondly, mobile responsiveness ensures my site shines on any screen. Themes adapt seamlessly, guaranteeing a delightful experience for visitors, whether on a laptop or smartphone. These aspects embody WordPress.com's user-centric ethos and hands-on customization, making it my top pick for crafting an engaging online presence.

What do you dislike most about this product?

In my journey with WordPress.com, I've found that while the platform offers an impressive range of customization options, delving into intricate code customization can sometimes be a bit cumbersome. This limitation in advanced coding flexibility has posed occasional challenges, especially when I've wanted to implement highly specific design elements. However, it's important to note that for most users, the existing customization tools and plugins more than suffice, and this minor drawback is overshadowed by the platform's overall user-friendliness and versatility.

What recommendations would you give to someone considering this product?

If you're thinking about diving into WordPress.com, here are a few nuggets of advice. First, take the time to explore the various themes and plugins available. They're like the building blocks of your site, so find ones that match your style and needs. Next, be prepared to invest in the premium features if you're looking for advanced customization and added functionalities. It's like upgrading to get the VIP treatment. Lastly, don't shy away from seeking help from the supportive WordPress community. They're like your friendly neighbors, always ready to lend a hand. So, go ahead, start your website journey with WordPress.com.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Productive

Michelle O.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

best content manager for growing platforms

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

its a no code platform thats easy to work with once you learn how to manoeuvre and you can also customise the code inside

What is your favorite aspect of this product?

our marketing team uses it for content management for the blog and the good thing is we dont have to write a single line of code

What do you dislike most about this product?

It has a steeper learning curve and someone who has limited knowledge with websites would need to spend time learning how to use it

What recommendations would you give to someone considering this product?

This is the easiest and most flexible web builder

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular WordPress.com Comparisons