What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Reliable
- Respectful
- Fair
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
Content Workflow Management
Standard Templates
Management Interface
E-Commerce Integration
Social Media Integration
Digital Asset Management
Content Security
Analytics and Reporting
AI Tools
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
Mika Y.
- Role: Information Technology
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Dec 2023
Great for both IT and Non-Tech users
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
The greatest thing of WordPress is its community size. There are a lot of plugins, templates and themes available for your needs. Also, you can find questions and answers on Stack Overflow websites when you troubleshoot issues on your website.
What is your favorite aspect of this product?
WordPress can work great for both IT and Non-Tech users. For IT professionals, they can customize PHP codes and templates for their needs. For Non-Tech users, most web hosting services provide WordPress building tools that help to set a WordPress website without programming knowledge.
What do you dislike most about this product?
Some plugins and templates are broken or poor quality.
What recommendations would you give to someone considering this product?
Since a free version is available, you can try and experiment WordPress with no risk. Also, you can search available plugins and templates that would be useful for your website.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Tory R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2025
WordPress: Versatile and Functional
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Its ability to adhere to both small and large businesses. IT also has excellent versatility and customization options.
What is your favorite aspect of this product?
Its plugins and themes have allowed my team to build an aesthetically pleasing website. The drag and drop builders allow us to make changes easily and efficiently.
What do you dislike most about this product?
There is absolutely a steep learning curve to the product. I recommend watching several tutorials to get a hang of the interface.
What recommendations would you give to someone considering this product?
In today's content forward world, take the time to invest in learning the SEO tools available on the platform.
Pros
- Continually Improving Product
- Enables Productivity
- Caring
- Friendly Negotiation
Asuman L.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2025
Has more features
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Has already built backend with all the logics which saves time 65% building websites with Wordpress.com
What is your favorite aspect of this product?
Templates are good and can be customised and downloaded for offfline editing
What do you dislike most about this product?
Hard to edit the theme and plugins or even to export the website in another IDE
What recommendations would you give to someone considering this product?
I would recommend it
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Acts with Integrity
