What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Fair
- Reliable
- Respectful
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
Content Workflow Management
Standard Templates
Management Interface
E-Commerce Integration
Social Media Integration
Digital Asset Management
Content Security
Analytics and Reporting
Translation Facilitation
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
Adam S.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Feb 2024
Straightforward and simple website product creatio
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress.com is one of the most powerful blogging platforms there are. I specifically used the term blogging platform, as for website product creation, WordPress.org would be your go to solution. WordPress.com can easily enable you to create simple, astonishing website presentations in a matter of minutes, without any previous knowledge of coding or website development. It is as easy at it can get.
What is your favorite aspect of this product?
If you need a truly simple website presentation, without unclear pricing structure or high associated costs, WordPress.com is fantastic. It provides you with a user-friendly WYSIWYG editor for creating and publishing your content, without the hassle of setting up servers, domains, templates or content management systems.
What do you dislike most about this product?
Since it still is the younger brother of WordPress.org, for some users, it can be lacking some crucial features. If you develop a web on WordPress.com and want to switch to the more sophisticated WordPress.org, you will definitely encounter some initial struggles.
What recommendations would you give to someone considering this product?
Actually think about what you want from this product. If you need a truly simple, probably not that unique but efficient, website presentation, this is your product. If you need a complicated website, think about other solutions as well.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service
Clar l.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2025
Friendly and fantastic
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress is easy to navigate and it's user friendly.
What is your favorite aspect of this product?
WordPress is easy to use to create custom web pages.
What do you dislike most about this product?
No complaints.
What recommendations would you give to someone considering this product?
It's complex but understandable.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Gbolahan A.
- Role: Consultant
- Industry: Media
- Involvement: End User of Application
Submitted Dec 2025
Wordpress, the best starting for your Web design
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress is everything, from usability to its simple backend usage. It is so seamless
What is your favorite aspect of this product?
The Website Template to choose from are really beautiful and unique
What do you dislike most about this product?
I think it is just perfect, there is nothing I really hate for now
What recommendations would you give to someone considering this product?
It is the best and just go for it
Pros
- Inspires Innovation
- Appreciates Incumbent Status
- Helps Innovate
- Continually Improving Product
