What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
2
Since last award
95 Plan to Renew
3
Since last award
75 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Altruistic
- Security Protects
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Position Management
Time and Attendance
Workforce Planning
Learning and Development
Performance Management
Talent Acquisition
Benefits Administration
Talent Management
Compensation Management
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Breadth of Features
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Vendor Support
Also Featured in...
Payroll
Translation missing: en.product_page.ratings.score 8.3
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Workforce Management - Enterprise
Translation missing: en.product_page.ratings.score 8.1
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Talent Management
Translation missing: en.product_page.ratings.score 7.9
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Benefits Administration
Translation missing: en.product_page.ratings.score 7.4
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UKG Pro Reviews
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2021
Best in Class
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Jade C.
- Role: Human Resources
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2021
Easy to use, but needs more customization
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG Pro really cares about their own employees, which is great, because it reflects in the customer service they provide. Employees are generally very happy and really excited to get started helping customers.
What is your favorite aspect of this product?
The Customer Success Portal and availability of vendor support.
What do you dislike most about this product?
I wish more was customizable, especially for compensation plans and performance reviews. Also, there are some issues with purchasing additional modules to fully use delivered modules.
What recommendations would you give to someone considering this product?
Really engage with your ERM when you first enroll; they are great and will always help you!
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Christina G.
- Role: Human Resources
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Apr 2021
Endless Possibilities!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG Pro has been highly responsive anytime we have needed their support! Every case I have every opened has been a positive impact which helps when you may need to use a lot of customization or self-service as a company to do your own development! They have always been very open on their skills and their experience to best assist me.
What is your favorite aspect of this product?
UKG Community Service. The ability to connect and share ideas with all of UKG's customers!
What do you dislike most about this product?
The community aspect of UKG Pro is AMAZING! There is a way to have direct contact with ALL of UKG Pro's customers making it easy to network and share ideas. However, sometimes when UKG determines that they will act on those ideas there is no real transparency on how those rollouts will works so hope rises and crashes often for those heavily involved with the development and optimization of the product for your organization.
What recommendations would you give to someone considering this product?
Take you time in implementation. If you can budget for the test environment it is well worth it to be able to forecast actual problems!
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Under Delivered
- Charges for Enhancements
