What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
2
Since last award
95 Plan to Renew
3
Since last award
75 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Altruistic
- Security Protects
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Position Management
Time and Attendance
Workforce Planning
Learning and Development
Performance Management
Talent Acquisition
Benefits Administration
Talent Management
Compensation Management
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Breadth of Features
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Vendor Support
Also Featured in...
Payroll
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Workforce Management - Enterprise
Translation missing: en.product_page.ratings.score 8.1
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Talent Management
Translation missing: en.product_page.ratings.score 7.9
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Benefits Administration
Translation missing: en.product_page.ratings.score 7.4
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UKG Pro Reviews
- Role: Human Resources
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2021
UKG needs a major overhaul. It is currently awful.
Likeliness to Recommend
Pros
- Trustworthy
- Caring
- Respectful
- Fair
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Reliable
Carla B.
- Role: Human Resources
- Industry: Electronics
- Involvement: End User of Application
Submitted Jul 2021
Multifunctional and robust.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
I have tried other HCM software and UKG pro has been the most complete in terms of functions for various activities that integrate an essential service such as payroll, benefits, Core HR, organizational chart, employee directory, history, etc. Employees have easy access to their HR data, UKG is in the cloud and allows online access, reducing paperwork and emails. Allows users to be their own benefits administrators instead of third parties. The Customer Success Portal feature is great.
What is your favorite aspect of this product?
I like being able to join community blogs with other companies and work groups that also use UKG. For new users, I think it's great because it has an easy to use system, plus the learning center plays a very important role. UKG is accessible to everyone from anywhere and helps me save on printing physical pay stubs. It is a customizable platform and adjusts to the pace of the organization. It is not necessary to resort to several providers, it is a multifunctional tool of great support for human resources. It is a solid tool that works 24 hours a day, in my experience I have had very minimal issues with UKG.
What do you dislike most about this product?
There are very few of my annoyances, one of them is Share Ideas, many of them are not implemented even though they are popular.
What recommendations would you give to someone considering this product?
If you are interested in employee and manager self-service functions, UKG Pro optimizes those characteristics well. It is powerful enough to handle tedious work. Take advantage of the whole system and don't limit yourself to specific needs, look at all the modules so you don't get stuck in the future, you will save time and money.
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service
Kurt F.
- Role: Information Technology
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jun 2021
Easy to use and a ton of features.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Easy to use, easy to use mobile apps and much more functionality.
What is your favorite aspect of this product?
PTO requests.
What do you dislike most about this product?
Lack of paycheck calculator
What recommendations would you give to someone considering this product?
It it worth every penny.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Helps Innovate
