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UKG

UKG Pro

Composite Score
8.2 /10
CX Score
8.3 /10
UKG Pro
8.2 /10

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details


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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

4% Negative
11% Neutral
85% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Trustworthy

Feature Ratings

Average 77

Employee Record

83

Payroll Administration

82

Scheduling

78

Time and Attendance

78

Position Management

77

Self-Service Applicant Portal​

77

Workforce Planning

76

Performance Management

76

Talent Management

76

Learning and Development

75

Talent Acquisition

75

Vendor Capability Ratings

Average 77

Breadth of Features

81

Availability and Quality of Training

81

Business Value Created

80

Quality of Features

78

Usability and Intuitiveness

77

Ease of IT Administration

76

Ease of Data Integration

75

Ease of Implementation

75

Product Strategy and Rate of Improvement

75

Ease of Customization

74

Vendor Support

72

UKG Pro Screenshots

UKG Pro Downloads

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UKG Pro Reviews

Ramiro L.

  • Role: Operations
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

It's an all-in-one employment solution

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

All payroll processing is handled by UKG. Our expanding business needs can be met with their help because they are a comprehensive and reliable system. Their customer service is quick to respond to our inquiries and provide helpful solutions.

What is your favorite aspect of this product?

The fact that I can use UKG Pro whenever I want to and that its community is so full of helpful resources is its best feature. The community even provides detailed instructions on how to set up a particular procedure. I enjoy that if I have any trouble locating a service or am unsure of how to proceed within the neighborhood, I can always give the office a call and someone will help me out.

What do you dislike most about this product?

It can feel like an eternity until your case is addressed or even someone responds to you due to the case logging system. It would be helpful if the auto-reply email included included the case subject and not simply the case number.

What recommendations would you give to someone considering this product?

UKG Pro has solved a lot of issues for me, such as getting rid of manual checks, making it easy to make new time and pay codes, and facilitating payments.

Pros

  • Efficient Service
  • Saves Time
  • Helps Innovate
  • Performance Enhancing

Lance G.

  • Role: Human Resources
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

"Excellent from start to finish"

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

This item not only met, but much beyond, all of the expectations that I had for it. New UKG components have been included into the primary system, and as a result, there is no longer any incompatibility between any of the existing components of the system or the newly added ones. My go-to conference is UKG Pro because it gives me access to something that I cannot acquire at any other event.

What is your favorite aspect of this product?

The Ultipro is a well-liked option due to the fact that it has a basic operation and a straightforward design. In recent years, texting has grown in popularity as a practical form of interacting with workers due to its convenience.

What do you dislike most about this product?

A significant source of my annoyance is the challenge that presents itself in acquiring notifications when an employee experiences a life event and then submits the request for approval. There was a time when doing something required a lot less effort than it does now. I have a strong aversion to this component. It looks like an easy and undemanding improvement to include an email that alerts the administrator that authorisation is being asked.

What recommendations would you give to someone considering this product?

If you are looking for a solution like this and are considering your options, UltiPro is a great choice to take into consideration since not only does it have fantastic reporting tools, but its user community is also quite friendly and helpful. It comes with the strongest recommendation that can possibly be given.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Efficient Service

Luther W.

  • Role: Human Resources
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

"Great from the start to the end"

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

I had extremely high hopes for this product, and it well surpassed them. New UKG components have been integrated into the main system, and all of them are now fully compatible with one another and with the rest of the system. UKG Pro is my favorite convention since it offers something I can't get anyplace else.

What is your favorite aspect of this product?

Because of its simple design and straightforward use, the Ultipro is a popular choice. Texting has been more popular in recent years as a practical means of communicating with employees.

What do you dislike most about this product?

The difficulty in obtaining alerts when an employee has a life event and then submits it for approval is a major source of frustration for me. There was a time when this was considerably less of a hassle. I really dislike this element. Including an email that notifies the administrator that authorization is being requested seems like a simple and undemanding addition.

What recommendations would you give to someone considering this product?

UltiPro is an excellent option to consider if you are in the market for a solution like this since it not only provides excellent reporting features but also has a warm and welcoming user community. It comes with the highest possible endorsement.

Pros

  • Efficient Service
  • Effective Service
  • Helps Innovate
  • Performance Enhancing

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