What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
2
Since last award
95 Plan to Renew
3
Since last award
75 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Altruistic
- Security Protects
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Position Management
Time and Attendance
Workforce Planning
Learning and Development
Performance Management
Talent Acquisition
Benefits Administration
Talent Management
Compensation Management
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Breadth of Features
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Vendor Support
Also Featured in...
Payroll
Translation missing: en.product_page.ratings.score 8.3
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Workforce Management - Enterprise
Translation missing: en.product_page.ratings.score 8.1
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Talent Management
Translation missing: en.product_page.ratings.score 7.9
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Benefits Administration
Translation missing: en.product_page.ratings.score 7.4
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UKG Pro Reviews
Thomas M.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Dec 2021
UKG Pro is very powerful and reasonably priced
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Much of the UKG Pro lives in a single database and those modules that are separate are very tightly integrated, such that to the end-user, HR staff, and IT administrators, it might as well all be in a single database. Customer service, in our experience, has been superb and greatly exceeds the quality of service we have experienced with other vendors. Clear communication, prompt response and action, and positive outcomes. UKG cares about their customers and believes in and exhibits a "Partners for Life" relationship.
What is your favorite aspect of this product?
The ease of administration. Our HR Team has owned UKG Pro since about 12-months post implementation. IT was instrumental in implementation and initial configuration of security roles, but has limited administration duties at this point.
What do you dislike most about this product?
A couple of modules could use some continued development and expansion of features, such as Compensation Management.
What recommendations would you give to someone considering this product?
Do your due diligence, ensure you have the proper team members identified for implementation and able to dedicate sufficient time and efforts to implementation activities to ensure success. Don't underestimate the effort involved, but know that the time spent will pay off in the long run.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Colleen S.
- Role: Human Resources
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Dec 2021
The features of UKG will not disappoint you!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Flexibility of the usage of the system, allowing the system to work for you versus making policy changes due the system requirements. Implementation resources during a new module enhancement is amazing. Ongoing support by UKG Relationship Managers and Lead Account Manager allows for quick responses and the ability to escalate issues when necessary.
What is your favorite aspect of this product?
It is our system of record for all of our employees information. The Executive team embraces the system and are supportive of the integrity of the data. The ability to continually create custom options to meet the ever changing needs of the company. Recently created COVID tracking and Volunteer Hours.
What do you dislike most about this product?
I wish the Compensation module was more robust. When purchasing a new module, being aware of all the extra add on requirements before signing the contract. We recently purchased Dimensions and during implementation finding that we did not purchase the full package or made aware of the product offerings. Required us to purchase two additional add on after the fact. When we purchased PRO all modules offering were intact.
What recommendations would you give to someone considering this product?
Strongly review the ease of functionality for the ability to interface with other financial software and vendor products. Look at a one stop HRIS system for all of your HR functions as the flow of information is amazing. Easy to add on additional modules throughout the life cycle of the product.
Pros
- Continually Improving Product
- Caring
- Saves Time
- Security Protects
John Y.
- Role: Human Resources
- Industry: Government
- Involvement: End User of Application
Submitted Dec 2021
Great product
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
The product are easy to configure.
What is your favorite aspect of this product?
How we are able to make the product our own.
What do you dislike most about this product?
Case management
What recommendations would you give to someone considering this product?
Put more effort in case management
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
