What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
2
Since last award
95 Plan to Renew
3
Since last award
75 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Altruistic
- Security Protects
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Position Management
Time and Attendance
Workforce Planning
Learning and Development
Performance Management
Talent Acquisition
Benefits Administration
Talent Management
Compensation Management
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Breadth of Features
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Vendor Support
Also Featured in...
Payroll
Translation missing: en.product_page.ratings.score 8.3
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Workforce Management - Enterprise
Translation missing: en.product_page.ratings.score 8.1
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Talent Management
Translation missing: en.product_page.ratings.score 7.9
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Benefits Administration
Translation missing: en.product_page.ratings.score 7.4
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UKG Pro Reviews
Kailey W.
- Role: C-Level
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Nov 2024
Good product with limited French capabilities.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Cost to implement is reasonable.
What is your favorite aspect of this product?
The Onboarding module.
What do you dislike most about this product?
The limited French capabilities, focus, and support.
What recommendations would you give to someone considering this product?
It is a good solid product if you have limited need for second language support.
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Acts with Integrity
Cons
- Under Delivered
- Role: Human Resources
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Nov 2024
UKG has potential but customer service is limiting
Likeliness to Recommend
Pros
- Respectful
- Friendly Negotiation
- Security Protects
- Performance Enhancing
Cons
- Less Effective Service
- Less Efficient Service
- Less Caring
Brianna N.
- Role: Human Resources
- Industry: Healthcare
- Involvement: End User of Application
Submitted Nov 2024
Easy to use, but nickel and dimes you every step.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
My review reflects badly because I get sick of playing hard ball with customer success but I love using UKG. The product itself is mostly user friendly and I've become the system admin by working through the issues that I have had. I've not worked with many other products but the amount of things that we can do with UKG vs other software is nice to have it all in one location instead of a million different interfaces and logins. I'm recommending UKG as a product to my mom's company now since it is a way to their future, not just solving one HR problem today.
What is your favorite aspect of this product?
We have really liked the transition to WFM. Our implementation team was amazing and we've only had a few things to correct since going live. The interface to payroll has been successful an we are so grateful for that!
What do you dislike most about this product?
Tax payment services sucks and always has. There are people on this team who don't know what they are talking about and I literally have to teach them how to do their jobs because I cannot since I don't have the back door because we are only mid market?
What recommendations would you give to someone considering this product?
That UKG truly is the future. To think about all the things that they have to offer and how each of those products will help the success of the company and its employees.
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Cons
- Less Transparent
- Under Delivered
- Less Efficient Service
