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UKG (Ultimate Kronos Group)

UKG Pro

Composite Score
8.3 /10
CX Score
8.2 /10
UKG Pro
8.3 /10

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details


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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

95 Plan to Renew

3
Since last award

75 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

2% Negative
13% Neutral
85% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Altruistic
  • Security Protects

Cons

  • Under Delivered

Feature Ratings

Average 78

Employee Record

85

Payroll Administration

84

Position Management

79

Time and Attendance

77

Workforce Planning

76

Learning and Development

76

Performance Management

76

Talent Acquisition

75

Benefits Administration

75

Talent Management

74

Compensation Management

73

Vendor Capability Ratings

Average 77

Availability and Quality of Training

81

Business Value Created

81

Breadth of Features

80

Usability and Intuitiveness

79

Quality of Features

79

Ease of IT Administration

77

Ease of Implementation

76

Product Strategy and Rate of Improvement

75

Ease of Customization

75

Ease of Data Integration

74

Vendor Support

73

UKG Pro Reviews

Jason G.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Enjoy using the product!

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

I only have experience with UKG Pro as it relates to HRIS systems. While I have heard others praise other options, I believe the best success with UKG Pro is found in how it is implemented and which features are added as well.

What is your favorite aspect of this product?

I like the seemless way the various modules work together. I have used it is in the past with 3rd party products and see that it really works well when the actual UKG modules are used.

What do you dislike most about this product?

Support can be sketchy. Sometimes it depends on who you talk to as to whether you will get a good response. I know they are working on their support model though and look forward to those changes.

What recommendations would you give to someone considering this product?

Be clear about how you will use the product and plan your approach to how you will implement. Doing a lift and shift from another system without really reviewing and setting up everything correctly initially can come back to bite you.

Pros

  • Security Protects
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Cons

  • Less Effective Service

Jacob E.

  • Role: Human Resources
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"Excellent follow-up from hiring to retirement"

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

My anticipations were completely blown away by the quality of this product. Additional UKG modules have been incorporated into the primary system, and the entirety of these modules now operate in perfect harmony with one another. My go-to event is UKG Pro because it offers a one-of-a-kind experience.

What is your favorite aspect of this product?

The overall design and intuitive operation of Ultipro. Text messaging has recently emerged as a practical means of maintaining communication with employees.

What do you dislike most about this product?

I do not like how difficult it has become to get alerts after a worker has a life event and then submits it for approval. This is something that I do not like. The addition of an email that notifies the administrator that the permission is being requested appears to be a simple and undemanding task.

What recommendations would you give to someone considering this product?

If you are searching for a solution that not only provides fantastic reporting capabilities but also a wonderful community of customers, then you should really consider UltiPro. It comes highly recommended.

Pros

  • Effective Service
  • Saves Time
  • Respectful
  • Reliable

Feastre L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Payroll management for both talent acquisition

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

This Software is highly rated because we use it to help us manage all employee records and we use it as a tool for recruitment as well as core HR processes, payroll, succession and performance management, HR related file management before using this system, we had a lot of paper processes, and this system has allowed us to streamline and digitize much of what we do on a daily basis and streamlining processes.

What is your favorite aspect of this product?

With great tools for management one of them is the onboarding module allows to bring more efficiency to the onboarding process of new subordinates by ensuring that information is shared with the new team member throughout the onboarding as well as customization of reports that can also be programmed. It's called BI functionality. Not least of all it has a great review and list of tasks needed to complete quarters and year end.

What do you dislike most about this product?

When we start the open enrollment process we lose a great deal of time due to the delay for technical support. Which is valuable time that other programs do not make us lose, as for its benefits administration function it is very limited to elaborate benefit plans and their types. Its compensation management function does not work correctly for all users which is a code error.

What recommendations would you give to someone considering this product?

With good learning curve and knowledge of payroll or human resources the implementations of this program are very good at all business levels, we recommend a lot of practice of its tools to get the effectiveness of this almost complete system, UKG is used for everything, from the moment a candidate applies until after his separation and all the processes following it, it is in all our organization.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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