UKG Pro Customer Reviews 2024

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

2 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

9 Top Rated Capabilities

2 Top Rated Features

2021

2021 Emotional Footprint Champion

2021

2021 Data Quadrant Gold Medalist

2021

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

95 Plan to Renew

3
Since last award

75 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

2% Negative

13% Neutral

85% Positive

Pros

Respectful
Acts with Integrity
Altruistic
Security Protects

Cons

Under Delivered

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Workforce Management - Enterprise

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Talent Management

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Benefits Administration

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UKG Pro Reviews

Denise W.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Human resources efficiency with UKG Pro

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

When it comes to human resources, UKG Pro is our app. It provides a central hub for all HR operations, solving the problem of dispersed systems. Because of this consistency, our procedures are more streamlined, which in turn leads to fewer errors and a more efficient HR workflow.

What is your favorite aspect of this product?

The most notable aspect is the ease with which it can be used. Reporting tools provide a complete picture of HR data and navigating activities is easy. All of our HR expertise is enhanced by UKG Pro's focus on simplicity.

What do you dislike most about this product?

Although it covers all the bases, the setup may be easier to use. For companies that value efficiency during implementation, a more guided onboarding process would be ideal.

What recommendations would you give to someone considering this product?

A dedication to intuitive design and comprehensive analysis sets UKG Pro apart. It streamlines complex HR operations and helps you stand out from the competition; It's more than just a human resources tool.

Pros

Continually Improving Product
Reliable
Trustworthy
Efficient Service

Teresa T.

Role: Human Resources
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Easy to use, limited capability given the cost

Likeliness to Recommend

6 /10

What differentiates UKG Pro from other similar products?

One HRIS solution

What is your favorite aspect of this product?

Ability to self serve

What do you dislike most about this product?

Limited features/capabilities in OOTB

What recommendations would you give to someone considering this product?

Need to clearly understand and define business requirements

Pros

Respectful
Caring
Acts with Integrity
Helps Innovate

Cons

Wastes Time

Dawne B.

Role: Human Resources
Industry: Entertainment
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Robust in many ways, but lacking in some.

Likeliness to Recommend

7 /10

What differentiates UKG Pro from other similar products?

The company is large, and many of the product capabilities are robust.

What is your favorite aspect of this product?

Our client support team is responsive and very friendly. Always a pleasant experience to interact with them.

What do you dislike most about this product?

Considering the price we pay, there are some surprising limitations in how we can (or cannot) customize the UKG product to our organization's needs - e.g. in setting up PTO structures. The reporting function still somehow feels clunky and frustrating, and at times, we've felt like we have to go through 3 rounds of conversations with different UKG departments, just to get to a question answered or a conversation that we requested.

What recommendations would you give to someone considering this product?

Ensure that you evaluate your current and your future/projected needs very thoroughly, and be sure to keep a clear record of the costs for the product and any planning increases in them.

Pros

Trustworthy
Respectful
Fair
Acts with Integrity

Cons

Commodity Features
Wastes Time
Vendor's Interest First

How We Deliver

UKG Pro

What is UKG Pro?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

UKG Pro Ratings

89 Likeliness to Recommend

2 Since last award

95 Plan to Renew

3 Since last award

75 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+75 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Payroll

Workforce Management - Enterprise

Talent Management

Benefits Administration

UKG Pro Reviews

Denise W.

Human resources efficiency with UKG Pro

Likeliness to Recommend

Pros

Teresa T.

Easy to use, limited capability given the cost

Likeliness to Recommend

Pros

Cons

Dawne B.

Robust in many ways, but lacking in some.

Likeliness to Recommend

Pros

Cons

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Title

2
Since last award

3
Since last award

2
Since last award

Feature Ratings

Employee Record

Payroll Administration

Position Management

Time and Attendance

Workforce Planning

Learning and Development

Performance Management

Talent Acquisition

Benefits Administration

Talent Management

Compensation Management

Vendor Capability Ratings

Availability and Quality of Training

Business Value Created

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Vendor Support