What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
95 Plan to Renew
1
Since last award
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Scheduling
Time and Attendance
Position Management
Self-Service Applicant Portal
Workforce Planning
Performance Management
Talent Management
Learning and Development
Talent Acquisition
Vendor Capability Ratings
Breadth of Features
Availability and Quality of Training
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Workforce Management - Enterprise
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Payroll
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Talent Management
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Benefits Administration
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UKG Pro Screenshots
UKG Pro Downloads
UKG Pro Videos
UKG Pro
Transform your organization with a truly connected global workforce experience — moving beyond traditional definitions of human capital management (HCM) to look further and combine transformative HR technology with robust payroll functionality and deeper workforce management capabilities.
Payroll
UKG Pro Reviews
Teresa T.
- Role: Human Resources
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Feb 2024
Easy to use, limited capability given the cost
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
One HRIS solution
What is your favorite aspect of this product?
Ability to self serve
What do you dislike most about this product?
Limited features/capabilities in OOTB
What recommendations would you give to someone considering this product?
Need to clearly understand and define business requirements
Pros
- Respectful
- Caring
- Acts with Integrity
- Helps Innovate
Cons
- Wastes Time
Miracle N.
- Role: Human Resources
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2026
Enterprise-Grade Power, Complex Climb
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Its main differentiator is the deep, genuine integration between its modules. Unlike some competitors that bundle separate products, UKG Pro is built as a unified suite such that data flows seamlessly from recruiting to onboarding, performance, compensation, and payroll, and creates a single source of truth. The second key strength is its powerful, embedded analytics. It doesn't just report data; it provides strong insights and workforce planning tools directly within the platform, which is a significant step above basic reporting. You choose UKG Pro when you need one deeply connected system for a complex, global enterprise, not just a
What is your favorite aspect of this product?
The seamless integration. It genuinely feels like one unified system, not a box of separate modules bolted together. When you update a salary in the compensation tool, it flows perfectly into payroll without a second thought. That deep connectivity turns complex processes into a single, smooth workflow, which is rare at this scale. It just works the way you'd hope it would.
What do you dislike most about this product?
The overwhelming complexity. Its powerful engine comes with a notoriously steep learning curve. The interface feels dense and dated, making even routine tasks a navigation chore. For all its seamless backend integration, the front-end user experience can be frustratingly slow and unintuitive. It often feels like you need extensive training just to use it properly.
What recommendations would you give to someone considering this product?
Go for UKG Pro if you are a large, complex organization with multiple locations, global needs, or intricate HR rules, and you have a dedicated HRIT team to manage it.
Pros
- Efficient Service
- Saves Time
- Respectful
- Over Delivered
Danny Y.
- Role: Human Resources
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2025
UKG is the way to go!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Friendly team at UKG to help with any and all questions.
What is your favorite aspect of this product?
UKG Community to help others learn and grow.
What do you dislike most about this product?
Some are customizable but others aren't
What recommendations would you give to someone considering this product?
UKG is the way to go whether you are a small business or a great big one. There is something for everyone!
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
