What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
2
Since last award
95 Plan to Renew
3
Since last award
75 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Altruistic
- Security Protects
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Position Management
Time and Attendance
Workforce Planning
Learning and Development
Performance Management
Talent Acquisition
Benefits Administration
Talent Management
Compensation Management
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Breadth of Features
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Vendor Support
Also Featured in...
Payroll
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Workforce Management - Enterprise
Translation missing: en.product_page.ratings.score 8.1
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Talent Management
Translation missing: en.product_page.ratings.score 7.9
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Benefits Administration
Translation missing: en.product_page.ratings.score 7.4
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UKG Pro Reviews
Quentin C.
- Role: Human Resources
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Sep 2024
Fantastic HR Software!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
The sheer variety of products and features that are included.
What is your favorite aspect of this product?
Probably UKG Community. Anytime you have an issue or question you are able to reach out to real world users for solutions.
What do you dislike most about this product?
The explanation of its variety of products.
What recommendations would you give to someone considering this product?
Become well versed in the features and capabilities of the software.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Brenden M.
- Role: Human Resources
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Reliable software that helps us manage data!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
They have a great learning environment
What is your favorite aspect of this product?
There is an established community that allows me to research to find the answers I need.
What do you dislike most about this product?
There's nothing that comes to mind.
What recommendations would you give to someone considering this product?
Determine what needs you are looking to fill.
Pros
- Trustworthy
- Includes Product Enhancements
- Reliable
- Unique Features
Robert S.
- Role: Human Resources
- Industry: Energy
- Involvement: Business Leader or Manager
Submitted Sep 2024
Fantastic HRIS & Payroll & Time product
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Many features differentiate UKG from other vendors like configurable fields can be added to many screens and quickly reported upon. Time from UKG WFM smoothly integrates to UKG Payroll Gateway saving many hours. UKG Payroll Gateway has Pending Pay, Coefficient overtime (bonuses on hrly employees) and Coefficient overtime Lookback (bonuses on prior months for hrly employees). Onboarding smoothly communicates to IT and also automoves employee documents to the employees UKG Pro core record. The smoothness of moving from UKG Pro to UKG WFM (time) with SSO is very nice.
What is your favorite aspect of this product?
The Onboarding, New Hire process is very smooth with I-9, Background checks, SSO, IT Communication all works so smoothly. UKG Pro Payroll Gateway has a ROLL BACK feature that is fabulous. Payroll Gateway Pending Pay and Retro work great. Love the Coefficient Overtime Lookback feature that had system generated reports showing you that your employee is paid correctly. I like that UKG PS (Payment Services) submits our taxes and files our tax returns for us.
What do you dislike most about this product?
When wanting to start a new project, I do submit a Project Ticket (called a "Service Request") and I then have to wait 4-6 weeks for someone to call. At times, the UKG PS (Payment Services)(aka tax services) can be slow to respond to IRS notices, but I believe most payment services are a bit slow on replying to many of these complex items.
What recommendations would you give to someone considering this product?
Role Recruiting and Onboading and the UKG Pro (HR side out first), Then roll out UKG WFM (time and labor) out in a staged approach. Role out other modules in a staged approach. Don't add Check History from a prior vendor. Add Job History to history tables after you go live (4-5 months after).
Pros
- Trustworthy
- Unique Features
- Respectful
- Client Friendly Policies
Cons
- Less Effective Service
