What is UKG Pro?
UKG Pro is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
Up
1
Since last award
74 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 76%
- Negotiation and Contract:
- 66%
- Conflict Resolution:
- 77%
- Strategy & Innovation:
- 74%
- Service Experience:
- 74%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+74 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Scheduling
Self-Service Applicant Portal
Position Management
Time and Attendance
Workforce Planning
Performance Management
Talent Management
Learning and Development
Talent Acquisition
Vendor Capability Ratings
Breadth of Features
Availability and Quality of Training
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Workforce Management - Enterprise
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Payroll
Translation missing: en.product_page.ratings.score 8.1
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Talent Management
Translation missing: en.product_page.ratings.score 7.7
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Benefits Administration
Translation missing: en.product_page.ratings.score 7.5
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UKG Pro Reviews
Scot S.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2025
Fast and accurate HRIS system.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
It bringing everything under one roof. From onboarding new hires to payroll, we also use it for self-service.
What is your favorite aspect of this product?
The intelligence reporting reporting is great.
What do you dislike most about this product?
The customer support is not so proactive as it should be.
What recommendations would you give to someone considering this product?
Payroll is clean accurate and fast. Saves time.
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Effective Service
Saleem Y.
- Role: Human Resources
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2025
A Platform Enhances Productivity
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
its a friendly and convenient HCM platform which helped me in my recruitment carrier
What is your favorite aspect of this product?
that it makes my daily tasks smoother and less time consuming
What do you dislike most about this product?
adding and date be it like client details, it usually takes time to render.
What recommendations would you give to someone considering this product?
Defiantly, its a worthy tool where we can invest, its efficiency is something i like, easy to use, easy to handle multiple tasks,
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Effective Service
Erika H.
- Role: Human Resources
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Aug 2025
Loving this system
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
The ease of cross access between other platforms
What is your favorite aspect of this product?
The multifunctional system that can handle every aspect of my position
What do you dislike most about this product?
Not being able to use all of the products
What recommendations would you give to someone considering this product?
Make sure you have access to Core, Ready and BackOffice
Pros
- Helps Innovate
- Efficient Service
- Continually Improving Product
- Reliable
Cons
- Vendor's Interest First
- Vendor Friendly Policies
- Less Friendly Negotiation
