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Semrush

Semrush

Composite Score
8.8 /10
CX Score
8.8 /10
Semrush
8.8 /10

What is Semrush?

Semrush is a leading online visibility management software-as-a-service platform. With over 50 products, tools and add-ons across online visibility management, including tools for search, content, social media and market research, data for more than 140 countries, seamless integration with Google and task management platforms, Semrush is a critical solution for all companies who are serious about online presence.

Company Details


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Awards & Recognition

Semrush won the following awards in the Search Engine Optimization category

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Semrush Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Semrush.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Semrush?

3% Negative
6% Neutral
91% Positive

Pros

  • Performance Enhancing
  • Trustworthy
  • Reliable
  • Enables Productivity

Feature Ratings

Average 85

Keyword Research

89

Competition Analysis

88

Rank Tracking

86

Content Optimization

84

Backlink Tools

84

On-Page Tracker/Optimization

84

Analytics and Reporting

84

Auditing

83

Local SEO

81

Alerts

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Usability and Intuitiveness

81

Ease of IT Administration

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

79

Availability and Quality of Training

78

Vendor Support

78

Ease of Customization

77

Semrush Reviews

HEATHER R.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Good product, their product training is useful.

Likeliness to Recommend

9 /10

What differentiates Semrush from other similar products?

Their training platform

What is your favorite aspect of this product?

The reporting capabilities.

What do you dislike most about this product?

Too many options and sometimes not clear on why the option is beneficial. Not clear on what each option is useful for.

What recommendations would you give to someone considering this product?

Take the training that is offered.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Helps Innovate

Brandee S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Well known leader

Likeliness to Recommend

10 /10

What differentiates Semrush from other similar products?

Depth of competitive analysis

What is your favorite aspect of this product?

I know it well

What do you dislike most about this product?

Somewhat intimidating to new hires

What recommendations would you give to someone considering this product?

Start pilot on low cost version till adopted

Pros

  • Unique Features
  • Effective Service
  • Performance Enhancing
  • Client Friendly Policies

Cons

  • Less Inspiring
  • Less Respectful
  • Under Delivered

Ashish A.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Easy to use but very less support

Likeliness to Recommend

10 /10

What differentiates Semrush from other similar products?

It has a great ran analysis and tracking of projects from the set of keywords wherein we get to know share of voice at a very affordable price

What is your favorite aspect of this product?

Share of voice tracking and on page opportunity analysis along with competitive positioning

What do you dislike most about this product?

There is very less supplier support on a lot of things right from the setup and everything

What recommendations would you give to someone considering this product?

Talk to the suppliers to help with some setup. they follow up for sales and then would take the back seat. They need to manage things in the beginning for the setup

Pros

  • Trustworthy
  • Efficient Service
  • Saves Time
  • Fair

Cons

  • Vendor Friendly Policies
  • Vendor's Interest First

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