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Semrush

Semrush

Composite Score
8.8 /10
CX Score
8.8 /10
Semrush
8.8 /10

What is Semrush?

Semrush is a leading online visibility management software-as-a-service platform. With over 50 products, tools and add-ons across online visibility management, including tools for search, content, social media and market research, data for more than 140 countries, seamless integration with Google and task management platforms, Semrush is a critical solution for all companies who are serious about online presence.

Company Details


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Awards & Recognition

Semrush won the following awards in the Search Engine Optimization category

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Semrush Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Semrush.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Semrush?

3% Negative
6% Neutral
91% Positive

Pros

  • Performance Enhancing
  • Trustworthy
  • Reliable
  • Enables Productivity

Feature Ratings

Average 85

Keyword Research

89

Competition Analysis

88

Rank Tracking

86

Content Optimization

84

Backlink Tools

84

Analytics and Reporting

84

Auditing

83

On-Page Tracker/Optimization

83

Local SEO

81

Alerts

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

85

Breadth of Features

85

Quality of Features

84

Usability and Intuitiveness

81

Ease of IT Administration

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

79

Availability and Quality of Training

78

Vendor Support

78

Ease of Customization

78

Semrush Reviews

Brooke M.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Very insightful!

Likeliness to Recommend

9 /10

What differentiates Semrush from other similar products?

I have limited experience with other similar products - but this is very robust.

What is your favorite aspect of this product?

The errors, and ability to fix/ address them.

What do you dislike most about this product?

Not a dislike so much as it's a lot of information to digest.

What recommendations would you give to someone considering this product?

Take time to really learn it to get the most out of the tools.

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Anne S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

SEMrush's Content Optimization is SO simple!

Likeliness to Recommend

10 /10

What differentiates Semrush from other similar products?

The content optimization is second to none.

What is your favorite aspect of this product?

The various keyword research tools make this process so simple.

What do you dislike most about this product?

I wish SEMrush was more intuitive! Getting setup has been pretty challenging.

What recommendations would you give to someone considering this product?

Plan to spend quite a while learning how to use this platform.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Less Efficient Service
  • Vendor's Interest First
  • Role: C-Level
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted May 2021

A bit overwhelming but great free call to help

Likeliness to Recommend

7 /10

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

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