This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
+1-877-281-0480 (US/CAN) or
+1-703-544-9513 (International)

SAP

SAP SuccessFactors HCM

Composite Score

7.9 /10

CX Score

8.2 /10

28 Reviews Write a Review

What is SAP SuccessFactors HCM?

SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

SAP SuccessFactors HCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP SuccessFactors HCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP SuccessFactors HCM?

6% Negative

0% Neutral

94% Positive

Pros

Client's Interest First
Includes Product Enhancements
Acts with Integrity
Friendly Negotiation

Feature Ratings

Average 82

Payroll Administration

Analytics and Reporting

HR Systems Interface

Benefits Calculation

Retirement Plan Tracking

Direct Deposit

Time and Attendance

Tax Form Preparation

Third Party System Integration

Vacation and Leave Management

Taxation Deduction

Vendor Capability Ratings

Average 77

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Vendor Support

Ease of Customization

Also Featured in...

Talent Acquisition Suites

Translation missing: en.product_page.ratings.score 8.7

View SAP SuccessFactors HCM in this category (opens in a new tab)

Human Capital Management - Enterprise

Translation missing: en.product_page.ratings.score 8.0

View SAP SuccessFactors HCM in this category (opens in a new tab)

Talent Management

Translation missing: en.product_page.ratings.score 7.9

View SAP SuccessFactors HCM in this category (opens in a new tab)

Internal Talent Marketplace

Translation missing: en.product_page.ratings.score 7.5

View SAP SuccessFactors HCM in this category (opens in a new tab)

SAP SuccessFactors HCM Reviews

Soban R.

Role: Human Resources
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Beast software for human resources services

Likeliness to Recommend

9 /10

What differentiates SAP SuccessFactors HCM from other similar products?

Variety of features, easy to use, easy to integrate

What is your favorite aspect of this product?

Organization chart, job requisition, interview central, position creation, offer approval form, onboarding, performance management, and learning and development

What do you dislike most about this product?

Sometimes it takes time to modify the features you are proposing

What recommendations would you give to someone considering this product?

If you are looking for software that provides comprehensive human resources services, such as talent solutions, core HR, collaboration tools, and workforce analytics, then you should choose this software.

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Effective Service

Shivam T.

Role: Human Resources
Industry: Consulting
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Apr 2026

User-Friendly and Powerful HR Platform with Opport

Likeliness to Recommend

9 /10

What differentiates SAP SuccessFactors HCM from other similar products?

SAP SuccessFactors HCM stands out due to its cloud-based architecture, comprehensive talent management suite, and seamless integration within the SAP ecosystem. Additionally, its global scalability, regular quarterly updates, and strong compliance support make it well-suited for large, multinational organizations.

What is your favorite aspect of this product?

My favorite aspect of SAP SuccessFactors HCM is its comprehensive talent management capabilities, which allow seamless management of recruiting, onboarding, performance, and employee development within a single platform.

What do you dislike most about this product?

drawback of SAP SuccessFactors HCM is its complex configuration and sometimes slow performance, especially when integrating with third-party systems or customizing workflows.

What recommendations would you give to someone considering this product?

ecommend thoroughly evaluating your business requirements and planning the implementation carefully, as SAP SuccessFactors HCM works best when processes are well-defined. Also, invest in proper training and integration planning to maximize the platform’s capabilities and user adoption.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Harini N.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2026

Best Vendor support provider

Likeliness to Recommend

9 /10

What differentiates SAP SuccessFactors HCM from other similar products?

Ease of IT administration is the one factor that differentiates SAP SuccessFactors HCM

What is your favorite aspect of this product?

Vendor support and Usability are one of my favorite aspect of this product.

What do you dislike most about this product?

Cost is the one factor i dislike the most in this Product.

What recommendations would you give to someone considering this product?

There are no recommendations for this software , its already best one. I highly recommend this software.

Pros

Reliable
Performance Enhancing
Trustworthy
Efficient Service

How We Deliver

Events

SAP SuccessFactors HCM

What is SAP SuccessFactors HCM?

Company Details

Need Assistance?

SAP SuccessFactors HCM Ratings

86 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love SAP SuccessFactors HCM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Analytics and Reporting Produce payroll registers, tax liability summaries, labor cost reports, journal entries, and audit trail documentation.

HR Systems Interface Interface with the organization's HR system to synchronize employee records, job data, and organizational changes.

Benefits Calculation Calculate and manage employee benefit deductions including health, dental, vision, life insurance, and voluntary benefits.

Retirement Plan Tracking Manage employee retirement plan enrollments, contribution calculations, employer matching, and tax implications.

Direct Deposit Calculate and manage employee benefit deductions including health, dental, vision, life insurance, and voluntary benefits.

Time and Attendance Track employee clock-in/clock-out, work schedules, overtime, and attendance with configurable alert mechanisms.

Tax Form Preparation Generate and file employee tax forms (e.g., W-2, 1099, T4) for applicable federal, state/provincial, and local jurisdictions.

Third Party System Integration Connect with third-party systems such as ERP, benefits providers, time tracking, and other business applications via APIs or connectors.

Vacation and Leave Management Administer leave accrual policies, entitlement balances, leave request and approval workflows, and carryover rules.

Taxation Deduction Calculate and deduct federal, state/provincial, and local taxes based on jurisdiction-specific rules and employee elections.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Talent Acquisition Suites

Human Capital Management - Enterprise

Talent Management

Internal Talent Marketplace

SAP SuccessFactors HCM Reviews

Soban R.

Beast software for human resources services

Likeliness to Recommend

Pros

Shivam T.

User-Friendly and Powerful HR Platform with Opport

Likeliness to Recommend

Pros

Harini N.

Best Vendor support provider

Likeliness to Recommend

Pros

Schedule Your Call

Feature Ratings

Payroll Administration

Analytics and Reporting

HR Systems Interface

Benefits Calculation

Retirement Plan Tracking

Direct Deposit

Time and Attendance

Tax Form Preparation

Third Party System Integration

Vacation and Leave Management

Taxation Deduction

Vendor Capability Ratings

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Vendor Support

Ease of Customization